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Restaurant Manager

Abu Dhabi, UAE

Full job details

Recruiter
Kempinski - Emirates Palace
Posted
20/11/2016
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Location
Abu Dhabi, UAE
Job Type
Food & Beverage, Restaurant Manager
Sector
Hotel
Job Level
Management
 

Job Description

 

MAIN RESPONSIBILITIES:

  • Responsible for Assistant Restaurant Manager, Restaurant Supervisor, Waiter/Waitress, Hostess, and Outlet Cashier.
  • Ensure that the place of work and surrounding area is kept clean and organised at all times.
  • Execute and demand the team to execute the highest level of service and set-up standards at all times.
  • Be knowledgeable of all services and products offered by the hotel.
  • Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
  • Set an example in terms of service, products and guidance of the team that reflects the concept.
  • Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.
  • Organise tastings of daily dishes and new menus.
  • Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
  • Perform up selling for all items offered by the department assigned as well as offering alternatives.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Produce reports and analysis of the outlet and present report in the monthly performance meeting.
  • Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
  • Assist in preparation of the outlet’s budget.
  • Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
  • Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
  • Identify errors and correct them as required during set-up, service and breakdown of operations.
  • Implement a flexible work schedule based on business patterns.
  • Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department.
  • Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
  • Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
  • Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
  • Report incidents that require disciplinary actions immediately to the Head of Department.
  • Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department.
  • Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
  • Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
  • Respond to any changes in the department as dictated by the hotel management.
  • Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
  • Ensure that the opening and closing procedures established for the outlet are followed.
  • Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
  • Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

COMPETENCIES:

  • Minimum 2 year experience in similar position in 5* hotel chain
  • Ability to work and communicate in a multinational environment
  • Exhibits good moral values within and outside work place
  • Computer literacy adapted to the field of training
  • Excellent organizational and time management skills
  • Applies a professional, confidential and ethical approach at all times.