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Private Dining Order Taker

Doha

Full job details

Recruiter
The St Regis Doha
Posted
20/11/2016
Ref
66668933en
Location
Doha
Job Type
Food & Beverage
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Private Dining Order Taker
Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World



Location

Steeped in Middle Eastern mystique, The St. Regis Doha is part of the Al Gassar Resort located in the heart of West Bay, adjacent to the Pearl Island and close to the Diplomatic Area. The St. Regis Butler Service is part of the St. Regis promise that every guest will have a truly memorable stay. The hotel introduces a collection of carefully selected restaurants, bars and lounges. You can also escape to a sanctuary of rejuvenation at the signature Remède Spa, featuring 22 private treatment rooms.



Department

Food & Beverage



Job Description

The ability to follow proper payroll and uniform procedures.
The ability to use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest's order.
The ability to record covers, handle special orders, check for out of stock items, obtain the specials for the day.
The ability to operate the computer system for order taking, check printing, closing out checks and printing reports.
The ability to maintain knowledge all menus (including Daily Specials, Alternative Cuisine, wine list, etc) and of the service of food and beverage items offered by the department and the hotel.
The ability to up-sell to guests as well as confirm their order before thanking them.
The ability to complete sidework as assigned.
The ability to record all guest charges, gratuities and cash transactions accurately.
The ability to coordinate between the server and kitchen for smooth, coordinating service.
The ability to assure that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
The ability to assume responsibility for a house float and follow all operating procedures regarding the float.
The ability to check all orders before they leave Room Service if no manager is present.
The ability to document void checks and the reason for the void.
The ability to assist in the training of new staff.
The ability to control the cleanliness in the Room Service area.
The ability to inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem.
The ability to maintain a Room Service control sheet so the Room Service Manager knows when an order was taken, delivered and retrieved and by whom.
The ability to assist the servers with setting up orders.
The ability to assume responsibility of the department when no management is present.
The ability to respond properly in any hotel emergency or safety situation.
The ability to perform other tasks or projects as assigned by hotel management and staff.
The ability to inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem.



Requirements

Reading, writing and oral proficiency in the English language
One year minimum of food and beverage experience.
Working knowledge of food, wines, spirits.
Excellent mathematical skills
Computer skills are helpful but not required