Assistant IT Solutions Manager

United Arab Emirates
16 Nov 2016
14 Dec 2016
Job Type
IT, IT Manager
Job Level

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • To ensure that all hardware and software systems in the hotel are performing well at all times and to take immediate action in case of system breakdown.
  • To ensure that the hotel operation is equipped with adequate hardware and software, in order to obtain efficiency in information flow.
  • Ensures that all IT, telecoms and audiovisual equipment and systems conform to standards and are in good working order.
  • Applies the brand's quality standards (SOP)
  • Contributes to the satisfaction of individual guests by ensuring the technical team has the skills need to resolve simple and recurrent problems. 
  • Monitors technological developments and latest progress.
  • Masters all the systems and applications used in the hotel.· Together with the Event Manager, implements the "connectivity" specifications for meetings as sold to the customers.
  • Is responsible for the correct installation of technical IT, telecoms and audiovisual equipment and ensures it is in good working order.
  • Identifies and selects external service-providers.


Education, Qualifications & Experiences

You should have a degree within the Information Technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Drive for Results