Front Office - Assistant Manager

Competitive Salary
14 Nov 2016
04 Dec 2016
Job Level


  • Supervision and Control of the Front Office operation

  • Responsible for receptionists

  • Duties include meeting and greeting guests ensuring the highest standards of guest care and attention are withheld

  • Co-ordination with the Housekeeping department, Concierge and Reservations, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner in the absence of the Front Office Manager

  • Respond to guest inquiries and coordinate special arrangements and requests from other departments

  • Accomplishes front office human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

  • Achieves front office operational objectives by contributing information and analysis to hotel strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality-service, and guest-service standards; identifying and resolving problems; completing audits; determining front office system improvements; implementing change

  • Resolves guest dissatisfactions by planning and directing the receipt; investigation, evaluation, and settling of complaints; following-up with guests; personally resolving difficult situations

  • Assumes responsibilities of Manager on Duty

  • Cooperation in all front office tasks




To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk. 

  Qualifications: We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:  

  • Previous customer related experience an asset
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times