About Jumeirah and the hotel
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe and the Middle East.
Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.
The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.
About the role
An exciting role has arisen for a highly motivated and hardworking F&B professional to join the Food & Beverage team situated in Madinat Jumeirah Resort. The main purpose of this role is to supervise all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.
Your main duties are the following:
Supervising all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.
Supervises scheduled shifts ensuring guest satisfaction.
Supervises all operational issues ensuring Jumeirah & Madinat Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.
Assumes full responsibility of a specific shift in the absence of the Manager / Assistant Manager.
Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
Supervise closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah and Madinat Jumeirah procedures for CSI and Compliant Handling are followed.
Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
Actively use the database of customer details / history to assist in guest recognition.
Advise the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.
Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork".
Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager / Assistant Manager.
Assist in controlling department forms and records according to the Jumeirah International standards for Document Control, including (but not limited to):
Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results.
Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager
Ensure opening and closing checklist are completed on a daily basis.
Supervise and monitor the completion of weekly cleaning schedules.
Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.
Maintain a working knowledge of relevant sections within the Jumeirah Group Food Hygiene SOP and assist the Outlet Manager / Assistant Manager ensuring the outlet meets these standards at all times.
In order to be considered for this role you should complete the Secondary Education and should have atleast 2 years' experience in similar role in 5 star luxury hotel.
You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure). Must posses a good interpersonal skills and ability to work in multi cultural environment
It is also essential that you have good command of the English language (spoken and written). Additional language will be desirable.