Data Entry Clerk / Guest Information Agent (Arabic)

13 Nov 2016
11 Dec 2016
Job Level

Holiday Inn Express franchise is operated by Ishraq Dubai LLC.

By working with Holiday Inn Express, you will be part of this culturally diverse enthusiastic and growing company and we help you to achieve your goals by providing training, coaching and above all empowering “Our People”

The ideal candidate will be currently a Telephone Operator /Guest Information Agent/Data Entry Clerk   in quality branded hotels. She/he should have had previous experience in the Middle East.

This is a great opportunity to join an ambitious company with a growing portfolio of superb properties and the ideal candidate must have the following competencies:-

  • Answers incoming calls.
  • Takes and distributes messages to the guests.
  • Logs all wake-up calls requests.
  • Provides information about hotel facilities to the guests.
  • Aware of hotel location, room location and general information about hotel activities for guest inquiry.
  • Deals with special requests and informs Front Office Manager or Duty Manager.
  • Handles long distance calls.
  • Handles guest complaints over the phone and informs Front Office Manager.
  • Uses proper telephone etiquette.
  • Flexible and willing to learn.
  • Physically fit (job includes pushing, pulling and lifting of trolleys and beds).
  • Ability to speak English clearly, distinctly and cordially with guests.
  • Pick up passport copies at the designated area.
  • File all passport copies per day and hand it over to the concierge.
  • Work with computer and scanner to send all the necessary information.
  • Prioritize and perform accordingly to ensure that data's are handled immediately with speed and efficiency.
  • Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.
  • Enthusiastic, courteous & helpful to colleagues & customers.
  • Willing to put in extra effort & time.
  • Positive attitude and willingness to learn and grow.

Your application should include a detailed CV with a recent photo, briefly outlining your past work experience. Please also provide 2 references (including email addresses).