Room Controller

4 days left

Location
United Arab Emirates (AE)
Posted
12 Nov 2016
Closes
10 Dec 2016
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management

We are currently searching candidates for Room Controller position with the following requirements:

  • A minimum of 1 year similar experience in any of Marriot Properties.
  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations.
  • Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
  • Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
  • Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.