Waiter- Ramada Plaza Jumeirah Beach

5 days left

Location
Middle East, United Arab Emirates, Dubai.
Salary
Competitive salary & benefits offered
Posted
10 Nov 2016
Closes
08 Dec 2016
Ref
WTR1613440
Sector
Hotel
Job Level
Non-Management

Waiter – Ramada Plaza Jumeirah Beach, UAE

At Ramada Plaza Jumeirah Beach we are committed to creating caring experience – every person, every time.  Our Associates have the opportunity to explore both personal and professional development opportunities throughout their careers.

Our Company

Wyndham Hotel Group is the world’s largest hotel company based on number of hotels. As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of nearly 8,000 properties and approximately 679,100 rooms in 73 countries.

Our Brand

Ramada Plaza Jumeirah Beach, Dubai

Ramada Plaza Jumeirah Beach, a 4-star hotel with views of the neighboring Dubai Marina and Palm Jumeirah, minutes from the vibrant culture and shopping of "The Walk" at JBR, Dubai Marina Yacht Club. Our deluxe hotel with 360 rooms has stylish studios feature a balcony to take in the view while our two - four bedrooms apartments and suites host separate living areas and kitchen. Executive Studios are also available, with complimentary breakfast, welcome drinks, secretarial services, and Happy Hours.

Job Description

Prime Function:        Through the consistent delivery of the highest standards of product and service; a passionate approach to exceeding our customers expectations and as a champion of our vision and values, promote a professional and positive image to all of our guests and contribute to the hotels targets.       

Key Performance Areas:

  • Maintain Work Environment
  • Customer Service
  • Prepare and Clear Areas for Catering Service
  • Service of Food and Beverages
  • Deal with Customer Accounts
  • Effective Working Relationships
  • Personal Development

Maintain Work Environment

The function of the Team Member in this area is being performed competently when:

  • A  safe and secure environment for customers, staff and visitors is maintained
  • In the event of a fire alarm activation the statutory procedures are adhered to
  • The highest standards of personal health and hygiene are maintained at all times
  • All equipment is operated in line with the trained instructions
  • Equipment is maintained in a clean working condition
  • Personal organisation and that of the work area is maintained to assist work flow
  • Hygiene is maintained in food service

Customer Service

The function of the Team Member in this area is being performed competently when:

  • Positive working relationships are established and maintained with colleagues throughout the hotel
  • Products and services are explained to the customer at all appropriate times
  • Information on customer problems is gathered in order to propose and deliver solutions
  • Prompt responses is given to the service needs of customers
  • Service reliability is improved through obtaining customer feedback and working with colleagues
  • A positive personal image is presented to the customer at all time

Prepare, Maintain and Clear Areas for Food and Beverage Service

The function of the Team Member in this area is being performed competently when:

  • Back and Front of House service areas and equipment are prepared, maintained and cleared
  • Bars, dining areas and function rooms are prepared, maintained and cleared
  • Assistance is given in the maintenance of food display areas
  • Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel standards
  • Cellars, kegs and drink dispense lines are cleaned and maintained as standard
  • Cleaning equipment and materials are gently handled  

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.