Guest Relation Executive (Russian Speaker) - Ramada Plaza Jumeirah Beach

2 days left

Location
United Arab Emirates (AE)
Salary
Competitive Salary & Benefits offered
Posted
09 Nov 2016
Closes
07 Dec 2016
Ref
GRE1612701
Sector
Hotel
Job Level
Non-Management

Guest Relation Executive (Russian Speaker) – Ramada Plaza Jumeirah Beach, UAE

At Ramada Plaza Jumeirah Beach we are committed to creating caring experience – every person, every time.  Our Associates have the opportunity to explore both personal and professional development opportunities throughout their careers.

Our Company

Wyndham Hotel Group is the world’s largest hotel company based on number of hotels. As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of nearly 8,000 properties and approximately 679,100 rooms in 73 countries. 

Our Brand

Ramada Plaza Jumeirah Beach, Dubai

Ramada Plaza Jumeirah Beach, a 4-star hotel with views of the neighboring Dubai Marina and Palm Jumeirah, minutes from the vibrant culture and shopping of "The Walk" at JBR, Dubai Marina Yacht Club. Our deluxe hotel with 360 rooms has stylish studios feature a balcony to take in the view while our two - four bedrooms apartments and suites host separate living areas and kitchen. Executive Studios are also available, with complimentary breakfast, welcome drinks, secretarial services, and Happy Hours.

Job Description

Position Summary:

Maintain  the Wyndham Rewards Program.

Work with all departments to ensure maximum guest satisfaction through personal recognition and delivery of guest benefits to all Wyndham Rewards Members, VIP’s and repeat guests, and prompt cordial attention from first contact with reservation’s or sales teams, arrival through departure. To promote a positive image of the hotel and ensure guest satisfaction.

Responsibilities:

-To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.

-To demonstrate pride in the workplace with a high level commitment.

-To treat all guests and colleagues in a polite and courteous manner at all times.  To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.

-To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.

-To promote a helpful and professional image to the internal and external customer.

-To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).

-To use guest names whenever appropriate.

-To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.  To be well informed about special functions and events held in the hotel on a daily basis.

-To be aware of the hotel management, their office location, role and availability.

-To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.

-To attend all training sessions as required.

-To keep your work areas clean and tidy at all times. Including the entire Lobby area.

-To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.

-To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

-To carry out any reasonable duties as requested by a senior manager.

-To ensure that the Ramada Plaza standards are followed as trained.

General Duties:        

1.  To deputize for Guest Relations Manager in her absence

2.  To present VIP and Wyndham Rewards arrivals in the morning briefings and share guests feedback from previous day in the absence of Guest Relations Manager

3.   To inspect the room and amenities of the VIP and Wyndham Rewards arrivals

4.   Prepare welcome letter for VIP/Wyndham Rewards guests

5.  To be present in the executive lounge during the breakfast to be in touch with our executive guests

6.   Check the list of VIP transfers and welcome guests upon arrival

7.   Contact VIP guests during the stay and check their satisfaction

8.   Handle guest complaints and refer them as necessary, follow up on corrective actions

9.   Organizing and dealing with eventual book outs

10.  Have a good knowledge of the hotel’s facilities and services and as well as special promotion in order to assist the guest accordingly

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.