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Guest Relations Executive (Hostess) - Mundo Restaurant - Jumeirah Emirates Towers

UAE - Dubai, United Arab Emirates

Full job details

Jumeirah Emirates Towers
UAE - Dubai, United Arab Emirates
Job Type
Food & Beverage
Job Level
About Jumeirah and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE's most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising of two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a unique and prestigious retail destination. Additionally, the award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom seating 500 and 16 Congress and meeting rooms, making it the ideal destination for travellers from all walks of life.

About the role

An exciting role has arisen for a highly motivated and hardworking Guest Relation Executive (Hostess) to join Alfie's team situated in the Jumeirah Emirates Towers. The main duties of this role are to projects a professional and welcoming image to the business, is active in seeking and developing relationships to drive reservations. Is organized and can proactively drive passant to covers through engagement of potential customers.

Your key duties will include:

  • Provide the perfect first impression with a smile and welcome. Has a good presence with arriving customers, is able to allocate and seat guest according to sequence of service. Has a full understanding of SOS and their role within these standards.
  • Is able to spot a sales opportunity to upsell products and service to existing or potential guests.
  • Has full knowledge of all products and is able to confidently give descriptions to a customer. Can confidently take an order asking all relevant questions linked to sequence of service.
  • Is able to make simple decisions that effect their own work or the customers experience in a positive manner.
  • To understand and comply with all local licensing laws and to promote responsible service of alcohol.
  • Has a full understanding and can when asked explain the brand concept, history and vision.
  • Is required to be immaculate and presentable and understand the importance of first impressions.
  • Ensures problems are dealt with immediately and proactively with the support of Outlet Manager..
  • Is organised both personally and professionally. Is prepared and ready for service.
  • Has good time management skills. Reports for duty, meetings and training on time
  • Is able to take details of function requests and pass onto manager.
  • Takes responsibility to complete own probationary and appraisal paper work as required.
  • Actively engages with colleagues and customers at all times.
  • Any duties as requested by the management.
  • About you

    In order to be considered for this role, you will have the genuine interest in assisting others, and enjoy working with people. Apart from these you should also have:

    An excellent written & verbal skills and is able to hold a conversation with confidence over the telephone. It is desirable to have a second language and minimum of 2 year experience in a Guest Relation Executive role in a 5* hotel. The candidate must posses a good knowledge in food and beverage service standards.

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