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Housekeeping Supervisor (Female Only) - Crowne Plaza Doha - The Business Park

Doha

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
08/11/2016
Ref
DOH002220
Location
Doha
Job Type
Housekeeping
Sector
Hotel
Job Level
Management
 

Job Overview



Responsible for the operational
efficiency of all housekeeping areas and the service delivery of those areas
within budgeted guidelines

At Crowne
Plaza
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.

  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.
  • Duties and Responsibilities



    1.     Supervise the
    implementation of housekeeping standards and procedures in relation to:

  • Bedroom
    service

  • Bathroom
    service

  • Valet service

  • Cleaning
    service

  • Linen
    maintenance
  • 2.     Recommended changes
    to these standards and training needs on an ongoing basis

    3.     Maintain a current
    and thorough knowledge of all housekeeping systems

    4.     Open and close the
    shift and ensure effective shift hand over

    5.     Distribution and
    collection of keys

    6.     Management of all
    incoming and outgoing calls

    7.     Solve employee
    grievances

    8.     Perform Room
    allocations and inspections

    9.     Prioritise arrival
    rooms

    10.  Liaise with Front
    Office for guest and hotel requirements

    11.  Ensure guest valet
    is processed and delivered in a timely manner

    12.  Coordinate special
    projects (eg. site rooms, vermin control, window and carpet cleaning, room
    inventories)

    13.  Manage all special
    requests made by guests

    14.  Ensure consistency
    within the department

    15.  Management of lost
    property for the hotel

    16.  Ensure you have
    complete knowledge of room types, layouts and facilities

    17.  Manage storage
    areas

    18.  Maintain adequate
    stock levels

    19.  Complete
    stock takes as required

    20.  Conducts shift briefings to ensure hotel activities and operational
    requirements are known

    21.  Works with Superior and Human Resource Manager to ensure the
    departmental performance of colleagues is productive

    22.  Works with superior in the preparation and management of the
    department’s budget and is aware of financial targets

    23.  Recycles where-ever possible and enforces cost saving measures to colleagues


    SELF MANAGEMENT



    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of
    Conduct

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals








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