WAITER/WAITRESS - Holiday Inn Salmiyah Kuwait

Kuwait City

Full job details

Holiday Inn - Middle East & Africa
Kuwait City
Job Type
Food & Beverage
Job Level
Do you see yourself as a   Waitress?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and  passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Job Summary - To keep the highest standard of service established for the dining area.  Assist the Outlet Supervisor in the smooth operation of the restaurant and production of goods and services through the resources available to him/her
Essential Duties and Responsibilities -
1.       Punctual in attendance to check station is fully equipped to render service to guests.
2.       Makes sure that all staff are following and maintaining the highest quality standards of operation in accordance with hotel service procedures.
3.       Recommends to promote up selling and take order from the guest, follows up and ensure that this is carried out to the last detail. 
4.       Coordinates with staff in the assigned station as well as with other Captains.
5.       Guest satisfaction must always be checked and any problems encountered must be relayed to Outlet Supervisor.
6.       Coordinates with Kitchen and Bar with regard to menus, wines, buffet, out-of-stock items and other significant details that are important to the outlet.
7.       Performs other duties as required by the Outlet Supervisor or Manager.
8.       Co-operate with the company to achieve compliance with FLS legislation.
9.       Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk.
10.    Read, understand, and implement the relevant sections of the FLS Policy.
11.    Sign the Employees' Declaration having read and understood the relevant sections of the FLS Policy.
12.    Not promote or participate in horseplay, pranks, or practical jokes, which may result in an accident or injury.
13.    Not intentionally or recklessly interfering with anything provided in the interests of safety.
14.    Make careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes, and so on.
15.    Return safety equipment to its designated storage area after use, and reporting any equipment damage to the supervisor.
16.    Take reasonable care when storing, handling, and using chemicals and dangerous substances, lifting and carrying, and using or cleaning dangerous work equipment, including machines.
17.    Not undertake any activity which compromises their personal FLS, or the FLS of others.
18.    Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.

Qualifications and Technical skills:
  • 1-2 years of related experience in the same field

  • Secondary or College level

  • Diplomacy to manage difficult customers

  • The ability to work well with a wide range of people and good customer service skills.

  • Responsible for taking customer orders, clearing empty plates, setting tables and preparing the bill.  

  • Able to communicate in English 

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

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