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Banquet Operations Manager - Crowne Plaza Doha - The Business Park

Doha

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
08/11/2016
Ref
DOH002218
Location
Doha
Job Type
Food & Beverage, Banqueting Manager
Sector
Hotel
Job Level
Management
 

Job Overview



Manage
the Banquet operations to obtain maximum profit and maximum guest satisfaction.
Promotes the desired work culture around the five core values of Trust,
Integrity, Respect, One Team and Service of the InterContinental Hotels Group and
the brand ethos.


At Crowne
Plaza
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.

  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.
  • CLUSTER ROLE



    This position will be in charge of two
    properties: Crowne Plaza Doha – The Business Park and Holiday Inn Doha - The
    Business Park. The upcoming property, Holiday Inn Doha – The Business Park, is
    scheduled to be open in 2017, therefore all pre-opening Banquet Operations
    activities for this hotel will be responsibility of this role. Cluster title
    will be awarded closer to the opening of Holiday Inn Doha – The Business Park.


    Duties and Responsibilities



    §  Co-ordinate
    the day to day operations of the Banquet floor to obtain maximum profit and
    maximum guest satisfaction

    §  Greet
    function organizers on arrival and ensure that their requests are dealt with

    §  Ensure
    the details on the event order are delivered

    §  Follow
    up problems which may arise from event order and room allocations and rectify
    as soon as possible

    §  Maintain
    master file of banquet functions

    §  Supervise
    VIP functions as required

    §  Oversee
    all service and set ups

    §  Ensure
    rooms, quality of food and final set up are inspected regularly

    §  Ensure
    all equipment requests are fulfilled


    Customer Service



    §  Demonstrate
    service attributes in accordance with industry expectations and company
    standards including:

    §  Being
    attentive to Guests

    §  Accurately
    and promptly fulfilling Guests requests

    §  Anticipate
    Guests needs

    §  Maintain
    a high level of knowledge which affects the Guest experience

    §  Demonstrating
    a ‘service’ attitude

    §  Taking appropriate
    action to resolve guest complaints

     

    §  Appreciate the dynamic
    nature of the Hotel industry and extend these service attributes to all
    internal customers

     

     

    HEALTH, SAFETY AND SECURITY

    §  Demonstrate
    understanding and awareness of all company policies and procedures relating to
    Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

    §  Familiarise
    yourself with emergency and evacuation procedures

    §  Ensure
    all security incidents, accidents and near misses are logged investigated and
    rectified to prevent future catastrophes

     

    FINANCIAL MANAGEMENT

    §  Under
    the assistance of the senior Finance Manager co-ordinate the preparation of the
    Departmental annual budget and work to achieve the budget by monitoring
    and  controlling the departmental
    operations, considering revenue and expenditure

    §  On
    an ongoing basis, control and analyse departmental costs to ensure performance
    against budget; implementing corrective measures where necessary to produce
    positive business results

    §  Effectively
    manage staffing costs by preparing efficient work schedules in line with legal
    requirements

     

    PEOPLE
    MANAGEMENT

    §  Work within the company’s
    Human Resource Management System to ensure the departmental performance of
    staff is productive. Duties include:

    §  Plan for future staffing
    needs

    §  Recruit in line with
    company guidelines

    §  Prepare detailed induction
    programmes for new staff

    §  Maintain a comprehensive,
    current and guest focused set of departmental standards and procedures and
    oversee their implementation

    §  Ensure training needs
    analysis of your departmental staff is carried out and training programmes are
    designed and implemented to meet needs

    §  Actively work at developing
    your staff and identify high potentials 

    §  Maintain training records
    for all direct reports and ensure they do the same for their staff

    §  Conduct probation and
    formal performance appraisal in line with company guidelines

    §  Coach, counsel and
    discipline staff, providing constructive feedback to enhance performance

    §  Approve leave requests after considering peaks and troughs in the
    business 

    §  Regularly communicate with
    staff to maintain good relations

     

     

    GENERAL

    §  Comply with the Company’s Corporate Code of Conduct

    §  Familiarise yourself with the company values and model desired
    behaviours

    §  Perform tasks as directed by the Manager in pursuit of
    the achievement of business goals

     

     



    SELF MANAGEMENT



    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of
    Conduct

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals

     

    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as flexibility
    in meeting company and guest needs is required by all employees









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