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Receptionist

Dubai, Dubai
Competitive to Competitive

Full job details

Recruiter
Radisson Blu Hotel Dubai Media City
Posted
07/11/2016
Ref
001107
Location
Dubai, Dubai
Job Type
Front Office, Concierge
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

1.Meets and exceeds customer and team member expectations by providing Yes I Can!
Service & Teamwork:
* Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.
* Communicates effectively with customers, co-workers and supervisors.
* Demonstrates teamwork by co-operating and assisting co-workers as needed.
* Meets Yes I Can Service standards.

2.Adheres to hotel policies & procedures:
* Attends work on time as scheduled.
* Follows hotel standards regarding personal hygiene
* Minimizes dangers by following all safety rules and regulations

3. Maintains a favorable reputation of the Radisson Blu Hotel at all times.
4. Maximizes rooms’ revenue and sales for the hotel.
5. Provides courteous service to customers by operating the switchboard according to standards. Communicates clearly and courteously.
6. Demonstrates fluency in the use of the equipment.
7. Transfers incoming calls promptly to the appropriate extension.
8. Assists guests in making long distance calls by instructing them on the appropriate procedures and placing calls for them. by instructing them on the appropriate procedures and placing calls for them.
9. Takes and delivers accurate and complete messages.
10. Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
11. Communicates with authorized employees by using paging systems.
12. Identifies and forwards incoming faxes, mails, packages and messages promptly.
13. Prepares lists and reports as requested.
14. Checks the daily arrival/occupancy list.
15. Maintains high confidentiality in regards to guest privacy.
16. Keeps a logbook for the telephone function and updates logbook for next shift.
17. s aware for current room availability.
18. Is fully aware of the hotel’s current promotions and activities.
19. Maintains own working area and materials clean, tidy and in good shape, reports defective materials and equipment to the Assistant Front Office Manager.
20. Continuously seeks and endeavors professionalism in own job function.
21. Knows what action should be taken when an emergency call is requested and received.

* Preferably Female candidates *
1. Previous experience in a customer-focused industry
2. Completed high school certificate or equivalent
3. Positive attitude and good communication skills
4. Commitment to delivering a high level of customer service
5. Excellent grooming standards
6. Ability to work on your own and as part of a team
7. Competent level of IT proficiency
8. Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, 9. Professionalism, Customer Focus, Organization, Informing Others.
10. Handles Pressure, Phone Skills, Supply Management
11. Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy.
12. A good Team player with Yes I Can! attitude

Application Date: 31/12/2016
The stylish comfort of the Radisson Blu Hotel, Dubai-Media City with its elegant lobby, embellished with a stylish composition of wood, stone and glass with Swarovski chandeliers. The 246 rooms and suites of this Media City hotel carry that elegance through clean lines and warm decor and offer amenities such as Free high-speed, wireless Internet access, a mini bar and a flat-screen TV with cable. On-site dining provides guests with numerous options at several restaurants, bars and lounges, including flavorful Italian cuisine at Certo restaurant. Guests can luxuriate in the sunshine on an outdoor terrace or in the cool waters of our 2 outdoor pools or with a massage and spa treatment at Senso Wellness Center. The hotel’s meeting space caters to its many business travelers with 12 naturally lit rooms, spanning 582 square meters and outfitted with the latest audiovisual technology. The hotel is in the heart of Dubai Media City, a hub for the media industry with more than 1,300 companies. We offer a free shuttle bus service for Media City corporate clients or companies and a full-service Business Class Lounge that provides private work space for Suite and Business Class Room guests. The hotel is within 10 kilometers of Burj Khalifa, The Palm Jumeirah, The Walk, Dubai Marina and Jumeirah Beach.