Complex Front Desk Manager
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.
THE WESTIN BAHRAIN CITY CENTRE Ideally located in the heart of Manama, The Westin Bahrain City Centre is the first-ever Westin Hotel to grace the island. Thoughtfully devised with a host of novel and innovative facilities that include the city’s first Heavenly® Spa and Westin KidsClub, guests are afforded the opportunity to sample the unique Westin feel-good promise when staying for business or leisure. The Westin is attached to Bahrain City Centre, the nation’s most popular retail and leisure destination with more than 340 retail stores. One of two entrances leads directly to the mall's ground floor, and is a few steps away from the luxurious Saks Fifth Avenue department store. Whether celebrating, looking for a quick healthy bite or casual evening with friends, our restaurants and bars will be sure to impress. You will find exceptional options at our latest dining addition, FURN Bistro and Bakery featuring modern Khaleeji cuisine with western influences, discovered crafted beverages and lite bites at Mezzanine Lounge or escape to Boudoir Lounge where you can relax in a lush ambience or enjoy casual poolside bites at Nasmat. LE MERIDIEN BAHRAIN CITY CENTRE This contemporarily designed hotel celebrates the island’s revival of the prestigious Le Méridien brand. Near to Bahrain's city centre, a shopper’s paradise, the hotel features timeless design that pays homage to our Parisian heritage across its 260 rooms + suites. There are two entrances, one leading directly to the mall's ground floor. The hotel is a 15-minute drive from Bahrain International Airport. Dubai is only an hour away by plane and Dammam is a short drive along the King Fahd causeway. Relax by the hotels serene outdoor pool, or loosen up at the energizing fitness centre. While children enjoy the kids club, stimulate mind, body and soul at our luxury spa located in our adjacent sister hotel, The Westin, that is home to Bahrain's largest Turkish Hammam bath. Le Méridien is also home to Baharat Restaurant, where you can enjoy finest Arabic fusion cuisine in an exceptional atmosphere with a wide range of themed dinner nights, indulge in a chic treat; a signature éclair paired with a crafted cup of illy coffee, at Bizarre, a bar that re-interprets its meaning.
Oversee the daily operations of the Reception, Concierge, Guest Relations, Lounge & Telephones Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Guest Services. Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Observe front desk, guest relations and telephone operators and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Director of Guest Services. Ensure all necessary reports and forms are completed daily.
Equivalent education level: Higher National Diploma and college experience, preferably in Hospitality. Experience required minimum five years of work experience in Rooms Division.