Telephone Operator

United Arab Emirates (AE)
07 Nov 2016
05 Dec 2016
Job Type
Front Office
Job Level

Metropolitan Hotel Dubai is looking for a Telephone Operator (preferably Arabic Speaking), who has the skills and could perform the duties and responsibilities as follows;

- Answers incoming calls and directs call to guests’ rooms, staff, or departments through the switchboard in a professional and friendly manner.

- Places outgoing calls as per the company policy.

- Receives guest messages and deliver the same to the guest.

- Logs all wake-up call requests and performs wake-up call services.

- Ensures a high level of product knowledge of the hotel and local areas.

- Understand the telephone operator board or PBX switchboard operations.

- Knows what action to take when an emergency call is required.

- Assists in reporting service complaints and problems.

- Maintains effective communication with all related departments to ensure smooth service delivery.

- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

- Ensures all charge for calls are correct and posted accordingly.

- Perform other duties as instructed by the Manager or Supervisor.