HolidayInn_TopBanner

Executive Housekeeper - Holiday Inn Muscat Al Seeb

Muscat

Full job details

Recruiter
Holiday Inn - Middle East & Africa
Posted
06/11/2016
Ref
MUS000964
Location
Muscat
Job Type
Housekeeping, Executive Housekeeper
Sector
Hotel
Job Level
Management
 

What's your passion? Whether you're into tennis, shopping or
karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the
same amount of care and passion to their jobs as they do their hobbies - people
who put our guests at the heart of everything they do.  We’re looking for more people like this to
join our friendly and professional team.




At the moment we're looking Executive Housekeeper to
join our energetic, enthusiastic and passionate team at Holiday Inn Muscat Al
Seeb




Holiday Inn Muscat Al Seeb is Set 2 km from Muscat City
Centre shopping mall, this laid-back, modern hotel is 9 km from Muscat
International Airport . The 185 rooms equipped with an array of modern
amenities and latest technology.




As Executive Housekeeper you will be reporting directly to
the General Manager and below are some of the key responsibilities:




Financial returns:

  • Participate
    in the preparation of the annual departmental operating budget and financial
    plans. Monitor budget and control expenses with a focus on increasing
    productivity.
  • Maintain
    proper inventory levels, managing cost per room for supplies and labour
    (example: bed & bath linen reuse and laundry operation).



 



People:



  • Manage
    day-to-day staffing requirements, plan and assign work, and establish
    performance and development goals for employees. Provide mentoring, coaching
    and regular feedback to help manage conflict and improve employee performance.
  • Educate
    and train all employees in compliance with governmental and safety regulations.
    Ensure staff is properly trained and has the tools and equipment to carry out
    job duties.
  • Promote
    teamwork and quality service through daily communication and coordination with
    other department heads.
  • May assist
    with deep cleaning projects and/or assist housekeeping staff during high volume
    periods.

 



Guest experience:



  • Inspect
    all assigned suites and public areas to ensure furnishings, guest rooms/suites,
    equipment, linens, and public areas are clean and in good repair to meet guest
    satisfaction. Advise employees of deficiencies and instruct on corrective
    action. Provide adequate retraining as needed.
  • Routinely
    perform all housekeeping duties necessary including making beds, and vacuuming
    and cleaning guest suites to ensure guest satisfaction.
  • Respond to
    guest complaints, special requests and ensure corrective action is taken to
    achieve complete guest satisfaction.
  • Carry out
    special needs and requests of the guests, VIP’s and repeat visitors.






Responsible business:



  • Maintain
    and order supplies and equipment in a timely and efficient manner while
    minimising waste and maintaining “green” initiatives (example: container
    recycling and cleaning agents).
  • May
    maintain procedures for security of lost and found items. 
  • Perform
    other duties as assigned. May also serve as manager on duty.



Accountability:


This is
the top supervisory job in the housekeeping department. Typically supervises number of housekeeping employees in a hotel



  • Bachelor’s degree / higher education qualification /
    equivalent in Hospitality and Tourism and three years in housekeeping
    experience including some supervisory training/experience, or an equivalent
    combination of education and experience. 
  • Must speak fluent English. 
  • Experience in the GCC region in a branded environment
  • Seeking a highly confident self-motivated individual with
    attention to details to be completely accountable for the Housekeeping function
    in this great hotel.







' ' ' '