Executive Housekeeper - Holiday Inn Muscat Al Seeb
Full job details
What's your passion? Whether you're into tennis, shopping or
karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the
same amount of care and passion to their jobs as they do their hobbies - people
who put our guests at the heart of everything they do. We’re looking for more people like this to
join our friendly and professional team.
At the moment we're looking Executive Housekeeper to
join our energetic, enthusiastic and passionate team at Holiday Inn Muscat Al
Holiday Inn Muscat Al Seeb is Set 2 km from Muscat City
Centre shopping mall, this laid-back, modern hotel is 9 km from Muscat
International Airport . The 185 rooms equipped with an array of modern
amenities and latest technology.
As Executive Housekeeper you will be reporting directly to
the General Manager and below are some of the key responsibilities:
in the preparation of the annual departmental operating budget and financial
plans. Monitor budget and control expenses with a focus on increasing
proper inventory levels, managing cost per room for supplies and labour
(example: bed & bath linen reuse and laundry operation).
day-to-day staffing requirements, plan and assign work, and establish
performance and development goals for employees. Provide mentoring, coaching
and regular feedback to help manage conflict and improve employee performance.
and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out
teamwork and quality service through daily communication and coordination with
other department heads.
- May assist
with deep cleaning projects and/or assist housekeeping staff during high volume
all assigned suites and public areas to ensure furnishings, guest rooms/suites,
equipment, linens, and public areas are clean and in good repair to meet guest
satisfaction. Advise employees of deficiencies and instruct on corrective
action. Provide adequate retraining as needed.
perform all housekeeping duties necessary including making beds, and vacuuming
and cleaning guest suites to ensure guest satisfaction.
- Respond to
guest complaints, special requests and ensure corrective action is taken to
achieve complete guest satisfaction.
- Carry out
special needs and requests of the guests, VIP’s and repeat visitors.
and order supplies and equipment in a timely and efficient manner while
minimising waste and maintaining “green” initiatives (example: container
recycling and cleaning agents).
maintain procedures for security of lost and found items.
other duties as assigned. May also serve as manager on duty.
the top supervisory job in the housekeeping department. Typically supervises number of housekeeping employees in a hotel
- Bachelor’s degree / higher education qualification /
equivalent in Hospitality and Tourism and three years in housekeeping
experience including some supervisory training/experience, or an equivalent
combination of education and experience.
- Must speak fluent English.
- Experience in the GCC region in a branded environment
- Seeking a highly confident self-motivated individual with
attention to details to be completely accountable for the Housekeeping function
in this great hotel.