Guest Service Agent
To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or nonresident. To have full and comprehensive knowledge of the hotel including service and in turn service and outlets. To strive to anticipate the client’s needs wherever possible, to enhance quality service and in turn complement clients satisfaction. To perform all daily tasks to a consistent high standard in line with both departmental and hotel standard. To maximize revenue by up selling and ensuring all services are charged for where applicable. To make sure behavior measures up to ht standards required by hotel and its representatives as directed in the staff handbook. To be aware of the hotel management, their office location, role and availability. To be aware of the Priority Club and assist in achieving targets. To be aware of all corporate products and promotions etc.and any other restriction of this and action accordingly. To attend all company courses, in-house training sessions and meetings as requested by the management. To ensure that all guest are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay. To ensure that standards of performance are as per the SOP Manual. To maintain a high level of confidentiality with regards to Guest & Management. Maintain a high level of knowledge which will enhance the guest experience Demonstrate a service attitude that exceeds expectation. Take appropriate action to resolve guest complaints Be able to promote the hotel (and Express by Holiday Inn generally) products and services. Maintain a high level of product and service knowledge about all Holiday Inn Express owned by Ishraq Real Estate Holding in your region.