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Lobby Hostess

United Arab Emirates - Abu Dhabi

Full job details

Rosewood Abu Dhabi
United Arab Emirates - Abu Dhabi
Job Type
Front Office
Job Level

Job Description




Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' requests and information.




  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.


  • Ensure that standards are maintained at a superior level on a daily basis.


  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.


  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.


  • Maintain positive guest relations at all times.


  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.


  • Resolve guest complaints, ensuring guest satisfaction.


  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.


  • Maintain knowledge of:
  • Scheduled daily activities.
  • Daily arrivals/departures.
  • Features and services provided by the hotel.
  • Hours of operation for each outlet.


  • Assist guests and visitors into and out of their vehicles.


  • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.


  • Communicate parking procedures to guests/visitors.


  • Assist guests with loading/unloading luggage into and out of their vehicles.


  • Provide legible claim tickets to guests for their luggage.


  • Assure safety and security of all guest luggages.


  • Open hotel doors for guests/visitors.


  • Provide guests with directions to Front Desk check-in area.


  • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.


  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.


  • Ensure all guests are attended and being approached in the lobby.


  • Ensure all guests are accompanied to desired location within the hotel.


  • Answer department telephone using correct greeting and telephone etiquette.


  • Remain in assigned postposition, maintaining correct stance.


  • All other duties as required.





  • Experience:                         Experience in the hospitality industry in a similar position.


  • Education:                          High school diploma.


  • General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.


  • Technical Skills:                   Provide legible communication and directions; compute basic arithmetic.


  • Language:                           Required to speak, read and write English, with fluency in other languages preferred.


  • Physical Requirements:         Must be able to exert physical effort in transporting _____ pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.


  • Licenses & Certifications:     None required.