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Lobby Hostess

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
04/11/2016
Ref
10437
Location
United Arab Emirates - Abu Dhabi
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

 

OVERVIEW/BASIC FUNCTION:

Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' requests and information.

 

RESPONSIBILITIES:

 

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

 

  • Ensure that standards are maintained at a superior level on a daily basis.

 

  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

 

  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

 

  • Maintain positive guest relations at all times.

 

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

 

  • Resolve guest complaints, ensuring guest satisfaction.

 

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

 

  • Maintain knowledge of:
  • Scheduled daily activities.
  • Daily arrivals/departures.
  • Features and services provided by the hotel.
  • Hours of operation for each outlet.

 

  • Assist guests and visitors into and out of their vehicles.

 

  • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.

 

  • Communicate parking procedures to guests/visitors.

 

  • Assist guests with loading/unloading luggage into and out of their vehicles.

 

  • Provide legible claim tickets to guests for their luggage.

 

  • Assure safety and security of all guest luggages.

 

  • Open hotel doors for guests/visitors.

 

  • Provide guests with directions to Front Desk check-in area.

 

  • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.

 

  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.

 

  • Ensure all guests are attended and being approached in the lobby.

 

  • Ensure all guests are accompanied to desired location within the hotel.

 

  • Answer department telephone using correct greeting and telephone etiquette.

 

  • Remain in assigned postposition, maintaining correct stance.

 

  • All other duties as required.

 

 

QUALIFICATIONS:

 

  • Experience:                         Experience in the hospitality industry in a similar position.

 

  • Education:                          High school diploma.

 

  • General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

 

  • Technical Skills:                   Provide legible communication and directions; compute basic arithmetic.

 

  • Language:                           Required to speak, read and write English, with fluency in other languages preferred.

 

  • Physical Requirements:         Must be able to exert physical effort in transporting _____ pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

 

  • Licenses & Certifications:     None required.