Guest Service Agent (Arabic Speaker)- Holiday Inn Bur Dubai Embassy District
Full job details
Do you see yourself as a Guest
What's your passion? Whether you're
into cooking, camping or cats, at IHG we're interested in YOU. At IHG we employ
people who apply the same amount of care and passion to their jobs as they do
their hobbies - people who put our guests at the heart of everything they do.
And we're looking for more people like this to join our friendly and
Holiday Inn Bur Dubai - Embassy District part of the InterContinental
Hotels Group enjoys a prime location in the heart of Diplomatic District in Dubai – The Holiday Inn Bur Dubai-Embassy District offers 210 beautiful new guest rooms perfectly located within walking
distance from the Dubai Metro, Burjuman Centre and the Creek on its doorstep.
This together with its close Proximity to Dubai International Airport and Dubai
International Exhibition Centre positions the hotel as the ideal choice for
Corporate & Leisure markets.
As a Guest Service Agent you are responsible to
provide professional and customer focused service to our guests, ensuring their
stay will become a memorable experience and your role will include key
responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Give a warm welcome and check in experience to our guests.
•Check out of departing guest in accordance with the established
•Sell rooms to walk-in guests.
•Responsible for cash inventory, cashing cheques and bills of exchange in
foreign currencies for hotel guest in accordance with the credit policy
•Co operate with colleagues from all departments, in particular Housekeeping,
Accounts and Reservation
•Ensure that the Guest Service Desk is manned, operationally prepared and
stocked at all times in order to be available for guests as a point of
•Maintain the privacy of all guests by ensuring that no details of the guests
•Demonstrate a complete understanding of the hotel’s policies and procedures
and service standards and have full knowledge of the hotel facilities and
· You should ideally
have a degree in hospitality with previous experiences in the Front Office
Department within a hotel.
· Excellent written and
verbal English communication skills
· Computer literate and
previous experiences with Opera, along with strong interpersonal and problem
solving abilities are essentials.
· You should be fluent
in Arabic. Both spoken and written.
In return, we’ll give you a
competitive financial and benefit package which may include Healthcare support,
disability and Life Insurance support. Hotel discounts worldwide are available
as well as access to a wide variety of discount programmes, and a chance to
work with a great team of people. Most importantly, we’ll give you the “Room to
So, what’s your passion?
Please get in touch and tell us how you could bring your individual skills to
an equal opportunity employer.