Sales Manager

Location
Doha, Qatar
Salary
Competitive Salary Package
Posted
03 Nov 2016
Closes
01 Dec 2016
Ref
FSWB.S&M.SM.2016
Sector
Hotel
Job Level
Non-Management

PRIMARY FUNCTIONS:

To assist in maximizing occupancy and average rate for Fraser Suites West Bay Doha by developing new business opportunities and gaining existing accounts

DUTIES & RESPONSIBILTIES

  1. Acquisition of key accounts
  2. Achievement of budget revenue
  3. Develop and implement Key Account Management Plans in conjunction with Fraser Suites West Bay Doha business plan, including direct sales, telesales, direct mail, promotions and facsimiles.
  4. Develop key accounts and target accounts within corporate & identified market segments.
  5. Maintain and regularly update database including details of sales calls and client information as per company guidelines.
  6. Produce and conduct familiarization & entertainment programs for Fraser Suites West Bay Doha for identified target accounts.
  7. To liaise with relevant hotel staff and monitor results to ensure maximum productivity, i.e. room night wash/cancellation factors/identify leakage
  8. To ensure that trends, developments, competitor activity and other patterns that may impact Fraser Suites Dubai are reported accurately and immediately.
  9. To liaise with Revenue Manager, Sales & Marketing Administrator and Sales Executives for lead generation and potential business opportunities.
  10. Responsible for trade displays at industry trade shows and promotions as required.
  11. Assigned projects are completed within designated timeframes
  12. All client requests are followed up on and responded to within 24 hours
  13. To ensure that all personal accountabilities and deadlines set in the Business Plan are met
  14. Efficient communication platform is consistently maintained
  15. Maintains a professional and organized work environment
  16. Reports, presentations and other administrative duties are consistently on a high standard

SKILLS, KNOWLEDGE & EXPERIENCE

  • Competent Word, Excel, PowerPoint and software packages
  • Ability to type 65 wpm
  • Knowledge of hotel PMS (HIS, Opera)
  • Previous experience within a hotel sales environment at managerial level
  • Ability to acquire new business generation.
  • Demonstrated ability to manage own and others tasks through to conclusion
  • Strong organizational and work coordinating skills to handle multiple assignments and projects.
  • Ability to identify and drive outcomes that focus on value creation.
  • Competent Oral and Written Communication Skills
  • Ability to deliver effective presentations, clearly communicate ideas, negotiate positive outcomes and engage others by enlisting their support.
  • ‘Can do’ attitude and a high level of energy
  • Team orientation
  • Bachelor of Science in Administration or Hotel Management degree
  • Tertiary qualifications relevant to Marketing or Sales would be an advantage
  • Adaptable to and plans for the demands of a 24 x 7 hotel environment
  • Ability to identify with the customer’s perspective – internal and external.
  • Principled and possesses sound business ethics, display honesty in all dealings and is plain speaking.
  • Able to delegate tasks and projects that benefit the outcome and individual involved.

Liaison

  • Liaise with Director of Sales and Marketing and General Manager daily
  • Liaise with Revenue Manager for all reservation configurations
  • Ensure effective interdepartmental communication
  • Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client

Administration

  • Preparation of quotes, issuing of contracts, communications, database input and filing
  • Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting
  • Identify new sources of residential accommodations / special events / group bookings

Sales

  • Conduct site inspections
  • Conduct a minimum of sales calls per week in accordance with the business plan.
  • Cold calling to secure new business sales calls/appointments
  • Telemarketing
  • Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled
  • To assist with market intelligence and information gathering of benefit to the hotel.

Management

  • Assist in the preparation of the departmental budget
  • Comply with and ensure adherence to all of the hotel’s policies and procedures
  • Comply with all occupational health and safety policies and procedures
  • Attend all scheduled meetings
  • Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
  • Maintain in good working order all hotel property in your possession
  • To maintain a positive and professional attitude at all times
  • Have working knowledge of budget targets and develop strategies to achieve set targets
  • Develop methods and initiatives to increase departmental revenue within the sales team

General

  • Communicate effectively with all other departments
  • Attend meetings, training sessions and any other required meeting or training session.
  • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
  • Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
  • Proactively display and embrace the Company’s ROCIT Values

PROFICIENCY LEVEL:

1 – Possess knowledge of principles and processes

2 – Sound knowledge and understand principles, processes and procedures

3 – Able to apply competency on the job with little guidance

4 – Able to apply competency on job and coach others

5 – Able to modify concepts and or ideas to suite special or local context