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Front Office Reception Supervisor - InterContinental Doha Residences

Doha

Full job details

Recruiter
InterContinental Hotels & Resorts - Middle East & Africa
Posted
02/11/2016
Ref
DOH002205
Location
Doha
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 
The InterContinental® brand looks for charming, confident, sophisticated and internationally-minded people who know what it takes to exceed guest expectations.
The InterContinental Doha is the authentic urban resort and business hotel in Doha, Qatar. We have 256 guestrooms and eight high quality restaurants and bars serving International cuisine, the longest private 500 meter Arabian Gulf Beach in Doha, an impressive grand ballroom that accommodates up to 800 guests, five flexible function rooms that can host business meetings and social gatherings, outstanding high-tech recreational facilities.
InterContinental Doha is looking for Front Office Reception Supervisor to join our team.
As Front Office Reception Supervisor, you are responsible to supervise all the front office operations, ensure all standards of check in, check out, billing are meet at all times. Encourage and train colleagues to maintain highest level of professionalism at all times. Ensure that the lobby area is presentable and represents our set standards.
 ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Checks all arrivals and ensures that room blocking are made in accordance to guest’s preferences and ensures that registration cards are prepared with corresponding inserts.

  2. Checks and ensures that all blocked rooms are vacant, clean and with full amenities prior to guest’s arrival.

  3. Checks and retrieves e-mail from time to time and ensures that everything are properly addressed.

  4. Ensures that all incoming calls are answered promptly.

  5. Anticipates bulk check in and check out and ensures that everything goes smoothly and accurately.

  6. Checks and reviews additional bookings and ensures that there will be enough available rooms.

  7. Assigns side duties and sees to it that all assigned tasks are done at the end of the shift

  8. Ensures that the counter is properly manned at all times.

  9. Prints shift reports and performs an on-line back up.

  10. Informs and provides new information to all staff.
     

  11. Provides training for the new staff.

  12. Maintains the cleanliness and order of the working area and ensures that all stocks are properly replenished.

  13. Attends and acts on the different guest requests and complaints.

  14. Performs administrative tasks and resolve all outstanding issues.

  15. Checks and updates registration cards and sees to it that all information is complete and accurate and ensures that all important and special preferences are noted.

  16. Performs other tasks that may be assigned by immediate supervisors.
 
With a family of 9 brands and more than 4,600 hotels in 100 countries, we’ll give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discount worldwide!
You’ll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team that is passionate about connecting guests to what's special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience. Most importantly, we give you Room to be yourself.
If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG.

  •  Minimum 2 year’s experience in a 5* Hotel on the same role

  • Excellent customer relations, problem solving and time management skills

  • Excellent communication skills both written and verbal


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