Residential Receptionist Supervisor - For Eastern European Nationals Only

Dubai, UAE

Full job details

IFA Properties and Residential Services
Dubai, UAE
Job Type
Front Office, Concierge
Job Level

A successful candidate should have:

  • At least 1 year of supervisory and training experience is preferred.
  • Minimum 2-3 years customer service experience in an international 5 star hotel or FM company.
  • Excellent computer and telephone skills
  • Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
  • Experience with word processing and spreadsheet applications is essential.
  • Excellent English communication skills, both verbal and written
  • Must possess outstanding customer services skills, professional presentation and sophisticated
  • verbal & written communication skills
  • Must be service-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

Duties and responsibilities include but not limited to:

  • Positively impacts colleague relations within the department through ongoing performance management, coaching, recognition and communication meetings
  • Responsible for maintaining and enhancing staff morale through harmonious working relationships.
  • Dynamic member of the Concierge Leadership team and ensures strong departmental representation on committees and at activities.
  • Provide courteous, professional service and maintain a good working relationship with the departmental colleagues and all other departments within the property.
  • Lead the Concierge Team:
    • Create a working environment that supports the IFA brand culture.
    • Communicate departmental and business objectives.
    • Ensure induction and Training programmes are carried out.
    • Perform Appraisals and colleague discussions.
    • Coach and train the team.
    • Increase recognition and reward.
    • Participate in Departmental meetings and Supervisor Meetings.

Service Responsibilities:

  • Review Resident move in/out on a daily basis and schedule move in briefings accordingly.
  • Attend or delegate attendance to all operational meetings.
  • Deliver daily briefings and ensure handovers are carried out on each shift.
  • Ensure audits are carried out to review performance of standards, with feedback and continuous improvement feeding into SOP handbook.
  • Completion and use of Resident profiles.
  • Check consistent use of logs; and ensure shift routines are check listed to raise consistency.
  • To assist subordinates during peak periods.
  • Submit accurate occupancy reports.
  • If and when necessary cover a shift.
  • Be a liaison between line staff and management.
  • Create, update and maintain monthly reports and occupancy reports.
  • Scheduling of Employees and necessary changes in case of reported sick or other reasons for absence.
  • Complaint handling.
  • Cash handling.
  • Enforce building rules by issuing breach letters and necessary follow up.
  • Communicate with Community Manager as necessary.
  • Post notices, relevant to the building.




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