Residential Receptionist - For Eastern European Nationals

Dubai, UAE

Full job details

IFA Properties and Residential Services
Dubai, UAE
Job Type
Front Office, Concierge
Job Level
  • Due to the urgent need to fill this position, candidates are required to be immediately available (on Tourist/Visit Visa, Visa Cancellation, and not expected to serve one month notice period in current company).
  • The nature of the position requires Eastern European Nationals.

A successful candidate should have:

  • High School diploma or equivalent.
  • Preferably a College Degree in Hotel Management or other business related field.
  • Minimum 2 years UAE experience in the Hotel industry. International experience is a plus.
  • Good knowledge of cashier and hotel business operations.
  • Fluency in English (written and spoken); additional language is a plus.
  • Proficiency in Microsoft Office software: Word, Excel and Microsoft Office.
  • Outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills.
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be flexible in terms of working hours, and able to work with little or no supervision.
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.
  • Due to the nature of the job, Eastern European nationals are preferred.

Duties and responsibilities include but not limited to:

  • Welcomes and assists residents and their visitors according to Brand Standards.
  • Ensures prompt, efficient and updated recording of mail, parcels, messages and visitors.
  • Maintains a perpetual presence at the Concierge Desk throughout the hours of the shift.
  • Remains observant, notes preferences of the residents &; guests, and responds accordingly to inquiries &; requests.
  • Greets and assists residents and visitors following standards either in person, email or on the phone.
  • Greets all residents and guests courteously, using their names whenever possible.
  • Follow Occupational Health &; Safety regulations. •Assists guests with enquiries regarding excursions, visitor attractions and places of interest.
  • Reports suspicious people, behavior, parcels and vehicles to Security.
  • Ensures adherence to IFARS Code of Ethics.
  • Ensures a complete and comprehensive handover is given to the next shift.
  • Ensures follow up on any outstanding items on the handover report and takes ownership.
  • Handles cash for residential services (A La Carte Services, water delivery).
  • Logging and holding of keys for residents. Supplying keys and access cards responsibly and with the correct documentation.
  • Ensures correct filing and updating of residents and guests records.
  • Coordinates move in and move out requests.
  • Ensures the building rules are followed and communicated to the residents.
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