Front Office Manager - German Speaking Preferred

Location
Seychelles (SC)
Salary
Competitive Expat Package
Posted
02 Nov 2016
Closes
30 Nov 2016
Sector
Hotel
Job Level
Management
  1. Principle Accountabilities

The Front Office Manager will:

  • Ensure guests are escorted to their rooms upon arrival, and that a description of the Hotel’s facilities is provided along the way.
  • Maintain high visibility in the Lobby and Reception areas, providing assistance to guests and Front Office colleagues as needed.
  • Handles all guest concerns in a polite and professional manner, and in line with established empowerment guidelines.
  • Checks on arriving guest preferences and actions them throughout the hotel, ensuring that guest rooms are set up accurately prior to the guest’s arrival.
  • Reviews all VIP rooms and suites prior to the arrival of the guest, ensuring they are set up correctly, based on guest preferences and Hotel standards.
  • Assists in contacting guests in advance to verify booking, billing, transportation, and any additional requirements.
  • Maintains a professional and courteous relationship with all Hotel guests, making courtesy phone calls to them, and providing them with additional information on Hotel services and local areas of interest.
  • Complete a set of administrative tasks, such as leading teams, writing reports, and other specific duties related to the job function.
  • Delegate tasks to the assistant guest engagement manager and the team. This may include training and meeting attendance.
  • Greet and direct residents, visitors and handle questions/concerns efficiently.
  • Monitor reception area traffic-directing deliveries, packages, etc.
  • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed.
  • Understand the needs of the customer, greet each customer professionally by name.
  • Computer knowledge including but not limited to Opera, Microsoft Excel, Word, and Outlook.
  • Complete required administrative tasks/compliance.
  • Ensure guest satisfaction at all times, while adhering company policies and standards.
  • Excellent interpersonal skills
  • Excellent oral, listening, writing and telephone skills
  • Ensure guest satisfaction at all times, while adhering company policies and standards.
  • Flexible in scheduling
  • Enthusiastic and pleasant personality
  • Customer service orientation
  • Team player and motivator
  • Results oriented
  • Problem solving and decision making abilities
  • Must be customer-service/team oriented
  • Assist in leading/managing all areas of Front Office
  • Leading a diverse group of people
  1. General
  • Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
  • Performs additional duties as directed by supervisors.
  • Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
  • Is fully conversant with al health and safety, fire and emergency procedures.
  • Maintains a high standard of personal hygiene, dress, uniform, and body language.
  • Is polite and professional in any situation where the image or reputation of the hotel is represented.
  • Attends meetings and training as required by supervisors.
  • Ensures that all activities are carried out honestly, ethically and within the parameters of the Seychelles local law.
  • Interacts with guests actively and soliciting feedback.
  1. Qualifications and Experience (Competencies)
  • Minimum of a college diploma in Hotel Management is required. University degree is preferred.
  • A minimum of three years’ experience in a similar position in a 5-star hospitality company.
  • Fluency in English is a must, Fluency in French or additional language is an asset.