test header

Captain

Abu Dhabi

Full job details

Recruiter
The Westin Abu Dhabi Golf Resort & Spa
Posted
02/11/2016
Ref
66507127en
Location
Abu Dhabi
Job Type
Food & Beverage
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Captain
Company

Marriott International



Location

Abu Dhabi, UAE



Department

F&B



Job Description

Key Areas

1. Outlet Procedures
2. Service Quality
3. Assigned Projects
4. Standard Compliance
5. Hotel Policies Compliance



RESPONSIBILITIES
• Ensures the high standards of service in the restaurant.
• Responsible for the satisfaction of the guests with the service offered and the food & beverage that is presented to them, within the station which is assigned to him/her.
• Practices teamwork with his follow workers
• Intercedes between guests & staff when a difference of difference of opinions arises. All problems which cannot be handled by him/herself must be reported to the restaurant manager.
• Does the side work assigned to him, as outlined in the weekly schedule.
• Ensures that menus/beverage lists are clean and in good order.
• Keeps him/herself informed about the activities of the competition so that when the review of the menus takes place the restaurants position can be better assessed.
• Responsible for setting up & preparation of his station
• Personally thanks guests upon their departure for their patronage and expressing the hope of seeing them again soon.
• Exhibits personal attitude, appearance, in a manner which will enhance the guests experience and satisfaction.
• Follows the hotel hygiene standards.
• Ensures that operational supplies are clean & in good order
• Solves problems
• Learns the hotel’s fire and safety procedures and who to operate the restaurants fire fighting equipment.
• Learns the facilities of the hotel and the daily events and functions, in order to satisfy guest inquiries and briefings.
• Performs other duties as assigned on the weekly schedule.
• Attends training sessions and briefings.
• Has the ability to speak, read, write and understand the primary language(s) used in the workplace.
• Keeps him/herself informed about the activities of the competition so that when the review of the menus takes place the restaurants position can be better assessed.
• Verbally informs the guests of Hotel activities in the other outlets

The above key areas, responsibilities and activities reflect the items necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job.



Requirements

- Languages: Arabic, Russian, German
- Previous F&B experience (pubs, bars)
- Previous hospitality experience