Spa - Spa Receptionist

Fujairah (Emirate) (AE)

Full job details

Rotana - Fujairah Rotana Resort & Spa - Al Aqah Beach, Fujairah
Fujairah (Emirate) (AE)
Job Type
Leisure, Spa Therapist
Job Level

Job Description


We are currently looking for young, dynamic, self motivated female Spa professionals who want to move their careers forward.

As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

•Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required
•Create a warm welcome and a friendly atmosphere
•Issue and retrieve locker keys and towels before and after use
•Promote all services that are offered within the Spa
•Post charges in micros that may incurred by guests and carry out correct accounting procedures
•Ensure that all guests follow safety procedures, rules and regulations
•Periodically check on the cleanliness and order of the locker facilities
•Ensure all the reception area is tidy and clean
•Encourage sales through full product and price knowledge of offered and available facilities.


Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the job
Taking Responsibility
Recognising Differences
Customer Focus