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Assistant Housekeeping Manager

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Housekeeping, Executive Housekeeper
Job Level
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  

    JOB SUMMARY                                                                                                                                                           To ensure the maximum comfort to the guest’s stay, by maintaining and supervise an efficient cleaning and servicing operation to bedrooms, bathrooms, corridors and service areas; to make sure that the Public Areas are maintained to the Hotel standard; to carry out and supervise the training of all associates to encourage their growth; to help the Executive Housekeeper/Director of Services to manage the department in the most cost-effective way in line with agreed budgets and Company policies. SCOPE / BUSINESS CONTEXT
  • A Full Time position based at the JW Marriott Marquis Hotel Dubai
  • Number of Direct Reports -  variable
  • Titles of Direct Reports – HK Attendants, Special project/General cleaning team, HK Porters, Office coordinators, All Housekeeping Supervisors
  • Having an experience in similar position for at least 24 months with a great Interpersonal skills and good level of knowledge the HK Department.

    Skills and Knowledge
  • Strong Communication skills in English (verbal, listening, writing)
  • An effective Team Player in a team based environment
  • Effective time management skills.
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team

    Education or Certification
  • Good level of English essential
SPECIFIC DUTIES                                                                             The following are specific responsibilities and contributions critical to the successful performance of the position:
  • To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary    
  • To supervise the work of the room attendants and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards.
  • To ensure any V.I.P or special requirements are provided and are ready for guests on arrival. To check all V.I.P Bedrooms.
  • To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard.
  • To assist with the deep cleaning of public areas and to help in the floor care
  • To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards.
  • To attend or hold training sessions when required
  • To assist with standard bedroom checks at all levels including team leaders
  • To carry out Brand Standard checks within the department
  • To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards
  • To assist with all team members  1on1 meetings and staff appraisals
  • To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
  • To assist in maintaining discipline within department.       
  • To assist in the stock taking of all linen and equipment etc at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
  • To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
  • To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately.
  • To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard.
  • To be aware of the work specification of all outside contractors and to liaise with contracting companies as required.
  • To assist in the selection of equipment, products and services as necessary
  • To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
  • To assist with the recruitment and section of department employees.
  • To assist in the preparation of weekly Rotas and wages (Forecast, actual)
  • To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
  • To ensure all requests from guests are carried out.
  • To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.  To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times.
  •   Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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