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Sommelier - Gastro-Grill

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Food & Beverage, Sommelier
Job Level
Description   Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.  

Job Summary

Answer guest questions or concerns regarding the origin, vintage, and style of various wines, must know how to pair wine and food and be able to complete the patrons’ gastronomical experience. Check quality and quantity of all stock and supplies. Requisition all supplies and order from suppliers according to business levels. Count bank before and at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team. Constructing and conducting training materials and session on how to recommend, open and pour wine. Perform opening and closing inventories. Keep up with wine and food trends and industry developments.   Candidate Profile The experience, skills and knowledge and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these.  Equivalent work experience may be substituted for years of experience.  

Skills and Knowledge
  • Learning
  • Beverage Knowledge
  • Drink Preparation
  • English Language Proficiency
  • Listening
  • Applied Reading
  • Cash Handling
  • Cash Register
  • Multi-Tasking
  • Time Management
  • Positive Demeanor
  • Dependability
  • Adaptability/Flexibility
  • Presentation
  • Integrity
  • Stress Tolerance
  • Initiative
  • Safety Orientation
  • Information Retention
  • Sales
  • Team Work
  • Customer Service Orientation
  • Diversity Relations
  • Interpersonal Skills
Technical Expertise (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position:
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Working with Others
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
Physical Tasks
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Move on over sloping, uneven, or slippery surfaces.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
General Food and Beverage Services
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
  • Notify management of maintenance repairs issues.
  • Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
  • Assist your and other departments when needed to ensure optimum service to guests.
  • Follow property key policies, including checking out and returning keys to appropriate departments.
Assists Management
  • Ensure staff is working together as a team to ensure optimum service to guests.
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
  • Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
Greeting and Seating
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell. Closing
  • Secure liquors, beers, wines, coolers, cabinets, and storage areas.
  • Check with captain or supervisor before leaving at end of shift.
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
  • Complete bottle transfer slips and distribute accurately.
  • Collect and report tips at the end of the assigned shift.
Beverage/Coffee Cart
  • Input orders into cash register system and collect payment from customer.
  • Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
  • Drain, clean, and fill ice bin.
Cash/Bank Handling
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Steps of Service
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.
  • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
  • Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
  • Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
  • Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
  • Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
  • Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
  • Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
  • Prepare drink orders for guests according to specified recipes using measuring systems.
  • Communicate last call at designated closing time to guests, banquet manager/supervisor, night MOD (manager on duty), and/or servers.
  • Check quality and set up of designated bar stock and supplies by using checklist.
  • Stock ice, glassware, and paper supplies.
  • Remove soiled wares from bar top and tables and place in designated area.
  • Wash soiled glassware following QA standards and local health standards.
  • Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
Stock and Supplies
  • Check quality and quantity of all stock and supplies using checklist.
  Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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