test header

Housekeeping Coordinator

United Arab Emirates - Dubai

Full job details

Fairmont Dubai
United Arab Emirates - Dubai
Job Type
Housekeeping, Executive Housekeeper
Job Level

Job Description


Housekeeping Coordinator Primary Location :   United Arab Emirates-Dubai-Fairmont Dubai Employee Status :   Regular    



Housekeeping Coordinator   Housekeeping Coordinator’s primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with the Engineering, Front Office and In-Room Dining departments.     Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. Summary of Responsibilities:
Reporting to Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:   
  • Follows Hotel’s telephone etiquette standards
  • Generate various operational reports for the coordination of the Housekeeping department
  • Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests
  • Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner
  • Process requests and delegates work assignments in a timely manner while adhering to Fairmont’s brand standards
  • Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns
  • Assist Housekeeping Supervisors for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks
  • Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division
  • Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation
  • Follow all Occupational Health and Safety regulations
  • Ensure all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of Ethics
  • Ensures key control procedures and inventory of communication devices
  • Adhere to Hotel’s policies with regards to security


  •  Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
  • Must be highly organized, energetic and possess the ability to work well under pressure
  • Must be able to handle a multitude of tasks, work independently or part of a team in an intense, ever changing environment
  • Must possess strong administrative skills, ability to prioritize and maintain control over workloads
  • Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Must have the ability to organize files and office systems
  • Must possess the ability to make informed decisions through organizing, planning & taking ownership for requests
  • Proficient in English language (verbal and written) with a second or third language as an asset
  • Must be flexible in terms of working hours
  • Able to type 25 words per minute
  • Computer literacy in Windows, MS Office Suite, property management system & maintenance work-order system is recommended
  Physical Aspects of Position (include but are not limited to):
  • Occasional walking and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending or descending ladders and stairs
  • Should be flexible in terms of tasks assigned
  Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.     APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!     ABOUT FAIRMONT HOTELS & RESORTS   At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!     Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   Ongoing Job Number:   DBI02100