test header

Guest Relations Manager

United Arab Emirates - Dubai

Full job details

Fairmont Dubai
United Arab Emirates - Dubai
Job Type
Front Office, Guest Relations Manager
Job Level

Job Description


Guest Relations Manager Primary Location :   United Arab Emirates-Dubai-Fairmont Dubai Employee Status :   Regular    



Guest Relations Manager

Representing Fairmont Dubai through excellence in guest service, the Guest Relations Manager is responsible for the effective and efficient operation of the Guest Relations team.  


Hotel Overview:   A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.


Summary of Responsibilities:

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 
  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meeting
  • Manage the departmental budget
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned 


  • Previous leadership experience in a similar role required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.  


APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!



At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   Ongoing Job Number:   DBI02072