Assistant Manager, Fairmont Gold

18 Oct 2016
24 Oct 2016
Job Level
Assistant Manager, Fairmont Gold Primary Location :   Bermuda-Southampton-The Fairmont Southampton Employee Status :   Regular        


Assistant Fairmont Gold Manager

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.   Hotel Overview:  Reigning from Bermuda's highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island's premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.
  Summary of Responsibilities: Reporting to the Fairmont Gold Manager , responsibilities and essential job functions include but are not limited to the following:     
  • Reviewing daily reservations and ensuring all guest requests are completed
  • Providing accurate information to guests including attractions, activities, dining, special events and available services
  • Recording and efficiently managing/resolving guests’ complaints
  • Assisting with the management of room inventory including special projects and preventative maintenance (reporting malfunctions)
  • Assisting with promoting the operations’ products and services
  • Assisting with Budget preparation/ management and associated labour costs and operations’ expenses
  • Supervising, training, mentoring and developing colleagues; assisting with recruitment and performance reviews
  • Preparing team schedules, recording time and attendance
  • Developing and enhancing effective relationships and communications with internal and external stakeholders
  • Assisting with inventory and preparing required orders
  • Participating in and leading various meetings including team communication meetings
  • Assuming additional responsibilities in the absence of the Fairmont Gold Manager
  • Other related duties as assigned
  • 2 years experience in Front Office, 1 of which in a supervisory role required
  • Degree or Diploma in Hospitality Management an asset
  • Ability to converse in a second language an asset
  • Basic first aid certification or willing to complete
  • Proven superior supervisory, leadership and training skills
  • Proven knowledge of budget preparation and management
  • Excellent customer service, training, communication (verbal and written, fluent in English), interpersonal, organization, prioritization, multi tasking and problem solving skills; must be detail oriented 
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Proficient with MS Office suite applications required
Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.
   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                                                                               Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   25.Oct.2016, 3:59:00 AM Job Number:   SHP01271