Night Manager

United Arab Emirates - Dubai

Full job details

Fairmont The Palm.
United Arab Emirates - Dubai
Job Type
Front Office, Night Manager
Job Level

Job Description


Night Manager Primary Location :   United Arab Emirates-Dubai-Fairmont The Palm, Dubai Employee Status :   Regular    



Night Manager

Providing an engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Night Manager, where you will lead, train and recognize your team in support of exceptional guest service!


Hotel Overview: Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai.  The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.  A total of six food and beverage outlets on property plus 24-hour in-room dining—offer a mix of culinary and entertainment options that mirror Dubai’s cosmopolitan air including a Mediterranean and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.


Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
  • To carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
  • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
  • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
  • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
  • Ensure the security of the hotel, it’s guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures
  • Act as a point of contact for all guests during their stay
  • Recruit, train and develop Night Audit colleagues
  • Manage staff rotas, wages, contracts and performance
  • Effectively implement and deliver service standards in accordance to stipulated SOP’s
  • Through delivery of service initiatives, complete to guests satisfaction in front office
  • Motivate and ensure staff are fully updated
  • Ensure all guests are treated courteously
  • Complaints and problems are resolved and requests for special services are carried out
  • Preparation of customer bills
  • Use of all systems currently used by each section of front office


  • Previous experience is an asset
  • 3-5 years experience in the Hospitality Industry
  • Outstanding communication skills, both written & verbal
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
  • Enthusiastic and positive personality with the ability to build trusting relationships with others
  • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results
  • Applicable job related skills as per Accountable Duties.
Visa Requirements:   Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY:  Whether you're launching your career or seeking meaningful employment, we invite you to visit  www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist  
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!       Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Evening Job Closing Date :   12.Nov.2016, 4:59:00 AM Job Number:   PMI01343