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Guest Services Executive, Club Executive - Al Qasr, Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates

Full job details

Madinat Jumeirah
UAE - Dubai, United Arab Emirates
Job Type
Front Office, Front Office Agent
Job Level
About Jumeirah Group and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Madinat JumeirahThe Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the Role

The Guest Services Executive is the main point of contact at the Executive Club. The main purpose of the role is to provide all guests with a friendly, efficient and informative service at all times. Assisting guests with any Front Office related queries as well as serving food and beverages to guests during the day and the Food & Beverage presentation timings by ensuring that customer’s expectations are consistently exceeded.

The main responsibilities of this role will include: 

  • Maintaining and handling of cash float.

  • Use Opera cashiering for all transactions.

  • Prepare registration cards for the next day’s arrivals.

  • Arrange ‘Meet & Greet’ service with the Drivers.

  • If ‘Meet & Greet’ service is to carried out, report to the Porch with the registration card and welcome pack for the arriving guest.

  • Escort the guest directly to the room/suite after proceeding with the check-in formalities.

  • Check arrivals for the day, checking if rooms are ready and ensuring housekeeping are informed to welcoming in for Executive Club.

  • Check departures for the day, update departure times.

  • Conduct check-in and check-out on Opera system, with accordance to procedure.

  • To coordinate room changes and advise HK / Concierge / Room Service / Switchboard departments accordingly.

  • To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception.

  • Comply with Guest Services Standard Operating Procedures.

  • Responsible for service of the entire continental breakfast, afternoon tea, and Happy Hour cocktail service in the lounge.

  • Ensure tidiness of lounge, kitchen and pantry; maintain fresh stacks in the refrigerator.

  • Maintain availability of mise-en-place.

  • Check guest room number during happy hour according to in-house Executive Club report.

  • Close the bar set up and secures all Food & Beverage equipment at the end of the day.

  • Assist the Guest Services team in their daily operation whenever required.

  • To assist the guest during food service as required and must exercise correct service techniques at all times.

  • Perform any related duties as requested by the Superiors.

About You

In order to be considered for this role you will have at least one year of working experience in a similar role in a luxury five star hotel environment.

You will have excellent written and spoken English. Your experience in handling guests requests, and exceeding their expectations would be regarded as essessntial.

Your working knowledge of OPERA system would be an advantage.

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