Night Supervisor (Arabic Speaker)

United Arab Emirates - Ajman
17 Oct 2016
14 Nov 2016
Job Level
Night Supervisor (Arabic Speaker) Primary Location :   United Arab Emirates-Ajman-The Fairmont Ajman Employee Status :   Regular    



Night Supervisor (Arabic Speaker)

The Night Supervisor is responsible for the smooth night operation of the all operational departments. They will also be the Manager on Duty. All problems must be attended to and solved using the resources of other colleagues and leaders.


Hotel Overview:

Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman has opened May 2015. The hotel close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities.


Summary of Responsibilities:


Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:   
  • Supporting the company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives.
  • To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
  • To check and maintain the Manager on Duty safe in accordance to the procedures set by the company.
  • To advise the Night Manager and Director of Rooms of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
  • Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest.
  • In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
  • Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern. 
  • To be fully trained in emergency procedures and to assist in carrying out any practice drills.
  • Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (Including leading the E.R.T.)
  • Monitor the car park and driveway.
  • Make regular rounds of the Hotel to ensure smooth operations in all areas.
  • Authorize after hour distribution of keys, Including dry stores and beverage stock.
  • Supervision of all hotel operation during night hours.
  • Perform any other related duties assigned to him/her by the Front Office Manager.
  • To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
  • Completes regular quality assurance inspections and coach accordingly


  • Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word;   Excel; Power Point; Meeting Matrix
  • Minimum of one-year experience in similar role.
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.
  • Excellent written and verbal interpersonal and communication skills.
  • Must be strong team player with proven leadership, development and delegating skills.
  • Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.


APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!



At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Overnight Job Closing Date :   26.Oct.2016, 4:59:00 AM Job Number:   AJM00491