Sales Manager Corporate - Crowne Plaza Dubai-Deira


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Sales & Marketing, Sales Manager
Job Level

At InterContinental
Hotels Group, we own, operate and franchise more than 3500 hotels, offering
close to half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.

As Sales Manager - Corporate, you will be responsible in developing and maintaining contact with business generators, meeting and convention planners, visitors/convention
bureau, travel agents, tour operators, airlines, corporate accounts, Government
Departments and other producers closely allied to Hotel business, Builds
profile within local market place through attendance at various events and
local market place.

  • Prepare, manage and achieve the department’s budget. Duties
  • Prepare and manage a cost effective budget with measurable targets
    for department within the financial parameters set down by the hotel
  • Effectively monitor and analyze variations from the budget
  • Develop systems that measure the cost effectiveness of the
  • Develop procedures that track, report on, and control the running
    costs of the department
  • Plan for future
    staffing needs
  • Recruit in line
    with company guidelines
  • Prepare detailed
    orientation programmes for new staff
  • Maintain a
    comprehensive, current and guest focused set of departmental standards and
    procedures and oversee their implementation
  • Ensure training
    needs analysis of your departmental staff is carried out and training
    programmes are designed and implemented to meet needs
  • Deliver training
  • Actively work at
    developing your direct reports and identify high potentials 
  • Maintain training
    records for all direct reports and ensure they do the same for their staff
  • Conduct probation
    and formal performance appraisal in line with company guidelines
  • Coach, counsel
    and discipline staff, providing constructive feedback to enhance performance
  • Approve leave
    requests after considering peaks and troughs in the business 
  • Regularly
    communicate with staff to maintain positive relationships
  • Being attentive
    to Guests
  • Accurately and
    promptly fulfilling Guests requests
  • Anticipate Guests
  • Maintain a high
    level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to
    resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these
    service attributes to all internal customers
  • Review and update existing standards to ensure competitiveness
  • Identify operational problems
    that reduce the effectiveness of marketing activities and overall hotel sales
    performance and work with appropriate department on solutions.
  • Develop awareness and
    reputation of the hotel and the brand in the local community.
  •  Work closely with business
    leaders, officials, and representatives of local community groups within the
    city to ensure constant high profile exposure for the hotel.
  • Perform other duties as
    assigned. May also serve as manager on Duty.

  • Monitors competitors activities and assists in
    marketing intelligence ,Refers sales leads to appropriate personnel within the
    InterContinental Hotels Group, Sells to new, existing and prospective customers
    considering goals set forth in the sales strategy, negotiating optimum rate for
    the benefit of the business, Services existing business through management of
    account bases, Sell all facets of the hotel, Manage the corporate head office
    and the preferred hotel history for that company, Develop and maintain a
    regular pattern of sales calls, meeting with principals of target market ,
    Provides direction on, and conducts market research and analysis, Conduct
    client interviews, Entertain clients, Plan and conduct familiarization tours
    and site inspections

    Do you have what it
    takes to be a leader in the world's most global hotel company?


    If so, make it happen
    and apply now for a career with InterContinental Hotels Group, where a world of
    personal and professional opportunities exist.

    degree/ higher education qualification, four or more years of experience in
    hospitality sales setting with direct supervisory experience over sales team.
    Strong knowledge of Middle East market and business trend.

    Skills and Knowledge

    Strong Communication skills (verbal, listening, writing)


    Pro-active and reliable

    Able to work alone and within a team

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