At Your Service Runner

United Arab Emirates - Dubai

Full job details

La Ville Hotel Autograph Collection
United Arab Emirates - Dubai
Job Type
Front Office, Guest Relations Officer
Job Level

Job Description


Description   Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.  

Job Summary

  To handle and record all deliveries for the At your Service Department.   CANDIDATE PROFILE Experience
  • Previous experience working within Restaurant  or similar environment preferred

    Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team

    Education or Certification
  • Good level of English essential
SPECIFIC DUTIES   The following are specific responsibilities and contributions critical to the successful performance of the position:     1) Fulfil every guest requirement reported by the base quickly and in time limit required. 2) Deliver every item/service according to department standards. 3) Ensure accuracy of “runner slips”. Information should include a. Guest Name b. Departure Date c. Requested item or service d. Agent’s name e. Time item/service requested f. Special Notes 4) Maintain a bulletin board, or other visual representation, indicating the location of guest loaned equipment and other items. 5)Maintain strict control of the collection of equipment or other items from the guest room when no longer needed 6)Ensure all equipment is in proper working order and is ready for immediate delivery. 7)Maintain appropriate inventory of supplies and equipment. 8)Be flexible according to the business level. 9)Record, distribute and deliver faxes and other guest correspondence 10)Perform shoe shine duties. 11)Assist night staff with composing of government reports.   12)Operate and /or explain TDD operation for guests. 13)Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  •   OTHER
    • Performs other related tasks as assigned by management.
    • Complies with Marriott International Hotels Limited Regional Office policies and procedures.
    • Working hours as required to do your job but normally not less than 48 hours per week.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.