Front Office Duty Manager
- Job Level
Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate 100 preferred hotels by year 2020.
Millennium Plaza Hotel Doha is centrally located in Al Sadd, the commercial district of Doha and just 25 minutes away from Hamad International Airport. The 5 star hotel has 232 guest rooms and suites offering spacious accommodation and comfort. Facilities include an executive floor and lounge, ballroom and 5 meetings rooms equipped with the latest technologies. The excellent dining options include an international restaurant, a new Asian concept, delicatessen, terrace cafe, lobby lounge and 24 hour room service, while the recreational facilities include a spa and well equipped gym.
Key Job Responsibilities
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the shift to ensure guest satisfaction and safety.
Conduct briefing for all staff during Shift.
Inform all staff of activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Minimum of 2 years experience in a five star hotel.
- Degree holder.
- Excellent command of English language, Arabic is a plus.