In Room Dining Captain
Full job details
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As an In Room Dining Supervisor, you are responsible for supervising operations of the department to deliver an excellent Guest and Member experience. An In Room Dining Supervisor would also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:
Supervise In Room Dining operations
Communicate and delegate tasks to the team
Ensure compliance of brand standards
Manage guest queries in a timely and efficient manner
Represent needs of the team
Assist F&B management with achieving financial targets
Assist F&B management with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security, fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
An In Room Dining Supervisor serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous In Room Dining experience
Committed to delivering high levels of customer service
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations