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Laundry Shift Leader

United Arab Emirates - Dubai

Full job details

Millennium & Copthorne - Millennium Airport Dubai
United Arab Emirates - Dubai
Job Type
Housekeeping, Housekeeping Attendant
Job Level
Laundry Shift Leader   -   ( 160000AT ) Description  

Welcome to our World

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.


We have an Ambition to operate 100 preferred hotels by year 2020.


Job Location

Millennium and Copthorne Airport Hotels are located a short drive from Dubai International Airport and its proximity dictates the fast paced operation with over 1,000 arrivals and departures on a daily basis. However nestled within the complex is our resort style pool and landscaped gardens, proving a peaceful place for our leisure travelers and business guests to unwind after a long day.


We have been constantly evolving over the last 2 decades, along with the city of Dubai. We pioneered the Italian Restaurant scene with Da Vinci’s Restaurant, and Biggles British Pub endures as one of the city’s favorite watering holes. We opened a wing exclusively dedicated to Emirates Airlines lay-over passengers. We have recently added 225 more guest rooms, and are anticipating our 3 new food and beverage outlets and banqueting facilities to come on line in the near future.


To date both Hotels complexion compasses 942 Rooms and Suites across two properties, 6 food and beverage outlets, 24hr room service, 2 business centers, and a Resort Style pool and gardens.


Main Duties and Responsibilities:  

  • Supervises and monitors the performance of the laundry personnel in order to maintain established standards and provide efficient service to the guests.
  • Assists the Assistant Laundry Manager with the planning, organization and day-to-day training of the Laundry.  
  • Supervises and coordinates the overall operational activities of the Laundry.
  • Controls the productivity and performance of all employees.
  • Liaise with the linen room to ensure that there is adequate clean linen and uniforms.
  • Maintains the work area in a neat and orderly fashion.
  • To be fully aware of all Laundry and dry cleaning processes.
  • Assists in the paper work for the department, daily production report, daily staff attendance, duty roster, vacation plan.
  • Ensures accurate records of all staff areas are maintained i.e. sick leave, annual vacation, monthly attendance, over time sheet, training record and days owed.
  • Checks daily production according to the priorities of Hotel business.
  • Counter checks that all items processed are spotlessly cleaned to the Hotel’s standards and Guest’s satisfaction.
  • Assumes the responsibility of the Assistant Laundry Manager in their absence.
  • Handles ‘Lost and Found’ items according to Hotel policy and procedures.
  • To continually supervise, train on job and re-train Laundry staff.
  • To follow-up on work performances, quarterly job chat and assignments of the Laundry staff.
  • Supervises the proper use and care of equipment and supplies.
  • Reports any loss or damage of fixtures and equipment to the Assistant Laundry Manager.
  • Assists in helping out in other areas of the laundry sections when necessary.
  • Assists in linen inventories.
  • Carries out any special work assignments.
  • To be familiar with and carry out the policies and procedures set by the Hotel.
  • Assists in implement in emergency procedures.
  • Attends meetings, briefings and trainings.
  • Participates in continuous training and development of the staff.
  • Maintains personal hygiene; be well groomed and clean-shaven at all times.
  • May be required to work different shifts and to do overtime if required.
  • To greet guests with a SMILE (and by name whenever possible).
  • To be fully conversant with Hotel’s facilities, opening hours, special events as well as Tourist areas in the country to be able to answer basic guest questions on these subjects.



  • Proficiency in English
  • Must be responsible with an aptitude in problem-solving
  • A team player with high level of dedication
  Primary Location :   AE-Dubai Job :   Laundry Organization :   Millennium Airport Hotel Dubai Schedule :   Regular Shift :   Standard Employee Status :   Entry Level Job Type :   Full-time Job Level :   Rotating Travel :   No Job Posting :   Oct 5, 2016, 7:41:07 AM
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