Lounge Manager - InterContinental Doha The City
Full job details
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Within the midst of this incredible and fast emerging destination, towering 225 metres high in the exclusive area of West Bay stands a new dimension in luxury, InterContinental Doha The City; an icon of modern architecture had opened the doors for the guests on 19 February 2012 and had set the standard in modern upscale accommodation for business and leisure travellers. (176 residence, 360 rooms, 7 F&B outlets, one Events Centre).
You will be in-charge of one of the best Lounge in town Located on levels 55 and 56 with stunning views of the Doha skyline, Strata Lounge serves a menu of contemporary Asian cuisine along with one of kind molecular signature cocktails. With its modern decor and seductive lighting, Strata is a sleek and inviting space in which to relax with the early evening sounds of ambient and chill out music. Moving into the late evening, Strata takes on another dimension as the resident DJs artistic acoustics build into deep house and dance music.
As Strata Lounge Manager, you will manage the lounge service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: Maintain an effective lounge service with an emphasis on high quality, efficient service. Check that Guest service standards are set, implemented and monitored, and continuously evaluated. Set-up of the outlet in accordance with the pre-determined standards of the operation. Comply with licensing regulations and hotel procedures relating to the lounge and service of alcoholic beverages and conduct staff training sessions accordingly. Demonstrate a perfect knowledge of all beverages served in the lounge, how beverages are prepared (to recipe) and presented, and how Lounge personnel are trained to possess this knowledge and the application of it. Ensure compliance with and the proper training of Team Members so that all Company Health & Safety, and Fire Regulations and procedures are understand and applied. Ensure all Team Members are impeccably presented and adhere to the correct uniform standards •Evaluate the performance of the Team ensuring the highest standards of service are given at all times. Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner. Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures. Adhere to the Company disciplinary policy when necessary. Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence. Complete all necessary administration in accordance with Company procedures relating to all staff members. Produce effective revenue forecasting, as per timelines, and communicate forecasts to the F&B office. Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques. Work with F&B Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained. Meet or exceed the monthly drink profit margin target
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
5 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Bachelor’s degree in Hotel Administration, Business Administration or equivalent. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Good writing skills. Proficient in the use of Microsoft Office and Front Office System. Problem solving, reasoning, motivating, organizational and training abilities. Strong Leadership skills in managing teams. Ability to manage complex relationships.
In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG. You'll have the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.
To find out more about us or any other jobs with IHG please look at www.ihg.com/careers