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Spa Receptionist

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Leisure, Spa Therapist
Job Level
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  

  JOB SUMMARY  Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed.   Candidate Profile Experience
Min. 21 years of age Basic Schooling. College qualification will be great. To have worked in hotels before as receptionist.  

Skills and Knowledge
Good oral and written communication skills in English Able to get on well with people from many different backgrounds Able to work under pressure at times Ability to be versatile Able to do shift work Computer literate (intermediate) Basic mathematical skills Conflict handling Well presented Clear speech Good general health Energetic Self motivated - able to work on their own
Essential Functions  
  • To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
  • To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
  • To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
  • To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
  • To liaise with the Recreation Manager in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
  • To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
  • To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
  • To be responsible for the handing out of towels and locker keys and to monitor their return.
  • To be responsible for the sale and service of drinks, yoghurts etc. from the juice bar.
  • To be responsible for the control and booking of all courts, classes, appointments and services which the Club has to offer.
  • To keep a daily record book and to log all information such as accident report, complaints etc.
  • To be responsible for any other reception or administrative duty as laid down by the Recreation Manager in the “Reception Daily Operating Procedures”.
  • To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
  • To be aware of Health and safety regulations
  • To maintain and update memberships, commission, daily sales and reports on a daily basis.
  • Any other relevant task

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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