Front Office & Welcome Manager

Location
Qatar - Doha
Posted
17 Oct 2016
Closes
24 Oct 2016
Ref
229802
Sector
Hotel
Job Level
Management
* Fully responsible for the supervision, training and performance of all front office and Executive Lounge, and day to day administration of the department.
* Conducts such functions as interviewing, orientation, hiring in conjunction with the Talent & Culture Department, performance appraisal, counseling, coaching, training and suspension if necessary to ensure appropriate staffing and productivity.
* Assist the hotel operation, ensuring delivery of exceptional guest service & ensure prompt resolution of guest complaints.
* Ensure Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program
* Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Set departmental objectives, work schedules, budgets, policies, and procedures