Guest Service Attendant

United Arab Emirates - Abu Dhabi
17 Oct 2016
14 Nov 2016
Job Level

• To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
• To carry out all the day-to-day Front Office operations associated with the guests.
• To manage the hotel petty cash and the sale of rooms in he hotel.
• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Update Guest history.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Know the pricing policy of the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
• Perform miscellaneous job-related duties as assigned.
• Reports to the Front Desk Supervisor.
• Fidelio know-how
• Health in good condition
• Fluent in English language and conversational Arabic


Level of Education

Associate Areas of study Hospitality Professional experiences

1 to 2 years Languages essential

English (Primary tongue) Essential and optional requirements


  • Excel
  • Power Point
  • Word
  • Fidélio
  • Opéra