Reports directly to the Director of Sales & Marketing /ADOS/Sales Manager
Prospecting new accounts for Novotel & Ibis Gate A and follow the sales process through to convert into ‘producing’ accounts.
Ensure that all accounts are properly updated in Opera. Maintain up-to-date activity and rate information for each account. Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
To support: Sales Co-coordinator in carrying out his / her roles effectively (i.e. by ensuring there are enough sales kits available for the week)
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
Rates sheets must be accurate at all times. Communicate any obstacles to completing action plans to ADOS/DOSM.
To arrange and manage familiarization / educational trips in line with business needs.
Respond within 24 hours to any Group/banqueting requests, checking space/rates in Opera and communicating to Inspired Meeting Manager for further follow up.
Fully aware of ACCOR and brands programs
Fully aware of the ACOR values
Gather market & customer information and provide feed back on buying trends, negotiate terms of an agreement and close sales deal
Should perform other duties assigned by superior(s).
Visit potential customer for new business
Maintain and develop relationship with existing customers in person & via telephone calls
"• Helps optimise occupancy and average room rates
• Respects and applies the hotel and brand's pricing policies
• Implements the Revenue Management policy"
• Attending team meeting & sharing best practices with colleagues
. Work with Sales Coordinator to process all contracts in a timely manner and maintain client files to sales standards
"- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self control
Level of Education
Bachelor / Licence Areas of study Sales Professional experiences
3 to 5 years Languages essential
English (Primary tongue) Essential and optional requirements
- Power Point