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Guest Service Agent - Telephone Operator - (RD-FO-G-GSA-TO.21)

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Danat Al Ain Resort
Posted
17/10/2016
Ref
RD-FO-G-GSA-TO.21
Location
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 

Scope Of Work:
To ensure the smooth running of the hotel telephone system handling all incoming and outgoing calls efficiently and as per hotel standards.

Job Responsibilities:
1. Provides all communications both external and internal professionally and with the good level of language skills.
2. Operates the hotel switchboard, incoming and outgoing faxes, and hotel?s paging system.
3. Records and transfers calls within the time frame indicated in the standards.
4. Provides telephone services to guests such as wake-up calls, message taking and paging service.
5. Provides and updates departmental telephone directory regularly.
6. To demonstrate the 12-Service Excellence Basics
7. Keeps updated with new products in the market.

HR Responsibilities:
8. Attends all hotel trainings as required.
9. Adheres to all HR and hotel policies and procedures.
10. Continually strives to improve self; knowledge and skills.

Financial Responsibilities:
11. Records all charges in accordance with the hotel credit policy.
12. Controls the expenses according to the departmental plan.
13. Actively participates in energy saving and recycling initiatives.

General Responsibilities:
14. Attends meetings and daily briefings as required.
15. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
16. Strictly adheres to the hotel's Policy on Confidentiality and Ethics.
17. To actively participate in all EHSMS requirements.
18. To carry out any additional tasks and projects as requested by the Assistant Front Office/Front Office Manager.

Job Requirements

Competencies & Skills
Essential

Ethics/Integrity
Guest Focus
Dependability
Adaptability/Flexibility

Desirable/Preferable
Impact & Influence
Learning and Continuous Development
Communication Skills
Decision Making

Personality Traits
Essential

Confident
Energetic
Outgoing & Friendly

Desirable/Preferable
Patient & Kind
Sense of Humour
Self Motivated

Knowledge & Language
Essential

Basic Working Knowledge of Guest Service
Basic Working Knowledge of Computer Systems
Intermediate Spoken and Written English

Desirable/Preferable
Basic Working Knowledge of Telephone Systems
Additional Spoken Languages
Advanced Spoken and Written English

Education
Essential

High School Graduate

Desirable/Preferable
Industry Based Certifications

Experience
Essential

Minimum of 1-Year Working Experience

Desirable/Preferable
Minimum of 1-Year Experience in a Similar Capacity Within Hotels
Previous Working Experience in the UAE

Travel Date Needed By # of Hires Needed 1
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