Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following: *Ensures guest services specified by superiors and guest requests are promptly and courteously met. *Reports damages or malfunctions in hotel rooms/public areas to supervisors. *Maintains all equipment in a proper state of cleanliness and repair. *Reports unusual behavior or activities in guest rooms and on guest floors or pests found in guest rooms to supervisors. *Records accurate status of rooms in the allocated section. *Respects guests confidentiality and privacy by following the "Do Not Disturb" procedure. *Handles guest belongings with great care and immediately reports any accidentally broken or damaged items. *Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately. *Clean rooms and bathrooms, performing any combination of the following duties. *Keep fire exits and stair ways clear of any obstruction. *Check and report any maintenance work required immediately. *Pick up any litter from corridors and pathways. *Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets. *Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal. *Replenish bathroom supplies and room supplies. *Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary. *Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times.
Education, Qualifications & Experiences
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job