Competitive package with hospitality industry benefits
Full job details
• Welcome guests in a warm and polite manner greeting them by their name. • Be aware of guests’ appointments for each shift. • Comply with set arrangements for the opening every morning and closing of the treatment rooms. • Assist guests with information related to good products and maintain service knowledge of these products. • Ensure that reserved treatments are suitable for the guests by following the standard procedure of consultation. • Be aware of contra-indications with specific treatments. • Ensure guests’ comfort and privacy during and after treatment. • Provide guests with full information on the treatment booked (benefits, duration, technique, etc.). • Provide guests with post treatment advice and home care products recommendation at all times. • Meet the standards treatment requirements at all times in compliance with training provided. • Maintain product-trolley set up at all times or when applicable. • Keep own designated treatment-room clean and tidy at all times. • Ensure that products and items for professional use are always prepared and standard stock level is well replenished. • Follow product request procedure set by Line Manager. • Promote health and wellness benefits to the guests and create excellent experience. • Be aware of the treatments and services and any current promotions offered. • Share responsibility for the spa linen store room and allocation of clean linen. • Complete a log book/check list for linen usage, when applicable. • Assist linen inventory and other administrational duties assigned by the Line Manager. • Participate in outside spa promotions to secure spa with the revenue needed on daily/monthly basis. • Meet all treatment standards and procedures specified by the approved brands at all times. • Maintain professional stock at the correct level and use the correct quantity of products specified by the manufacturer and trainer and not to exceed the specified amount. • Follow weekly/monthly schedules with regards to deep cleaning, duty rotation prepared by the Line Manager. Skills & Experience • High school education or equivalent. • Certified Therapist or Diploma in Therapeutic education. • Minimum of 2-year experience in a similar role, preferred to have experience in 4 or 5 star property. • N/A • Fluent English.