Front Office Manager

Seychelles (SC)
16 Oct 2016
13 Nov 2016
Job Level


  • Monitoring daily house count; expected arrivals/departures, In-house group activities, Room rates, Special rates, Promotions, adjusting guest allocations, and Planning 24 hour management and service availability.
  • Providing front office, communications, concierge, member services, reservations, valet, luggage, and transportation services
  • Train and supervise front desk clerks and ensure smooth operation of front desk area.
  • Guarantee front office operations are conducted in an efficient manner.
  • Maintain occupancy, revenue, payroll, other expenses and profit margins within management parameters
  • Set room inventory controls by adjusting rates and conducting daily calls to determine select competitor's rates
  • Provide and ensure high-quality guest relations
  • Monitor associate interaction in all areas of the property and promote optimal performance and
  • Support at key points to include arrival, guest room experience, lobby breakfast experience and departure
  • Maintain desired levels of quality using  management standards, guest comment cards, site web reviews  and management inspection scores
  • Work with General Manager to ensure improvements are made to enhance curb appeal, approach, lobby presentation and arrival experience
  • Responsible for proper key control and other security measures
  • Recruit, select, and retain a quality staff
  • Perform associate training on policies, practices and procedures
  • Responsible for supervision, performance reviews, disciplinary actions and discharge of associates with the approval of the General Manager
  • Responsible for the operation of the Front Desk to include supervising associates and performing any/all front desk duties as required to include greeting guests, answering the telephone, performing guest transactions and operating the front office computer system
  • Determine work procedures, prepare work schedules, and expedite workflow
  • Process and comprehend daily/end-of-period reports, monitor reports for inconsistencies and take corrective action with direction from General Manager
  • Adhere to all safety procedures and informs management of any unsafe conditions
  • Ability to perform night audit duties if needed


  • Minimum Bachelor’s Degree. Hotel Management Graduate preferred
  • Required to speak in European languages
  • Clear, concise written and verbal communication skills in English.
  • Minimum of 10 years of experience in Front Office with at least three years in the same or similar role.
  • Previous experiences in Maldives or island location is highly desired.
  • Must have experience at properties of similar size and quality.
  • Minimum of 2 years contractual commitment.