Receptionist (preferably Arabic Speaker)
• To provide courteous and efficient service and, where possible, to comply with each and every guest request. • To greet all guest in a courteous and friendly manner i.e. always with a smile. • To be able to operate the computer system and maintain computer discipline at all times. • To sell accommodation in such a manner so as to maximize revenue and occupancy. Always up sell i.e. try to sell the more expensive rooms. • To assign rooms for arriving guests. Special attention is to be given to repeated guests with special requests. • To check in guests according to the procedure. • To handle room keys (Ving Card System) according to the procedures. • To take room reservation at the counter or on the telephone. • To work closely with the Housekeeping Department. Inform Housekeeping of early check ins or late checkouts. • To prepare welcome cards, folders and all relevant materials for FIT guests and groups before their arrival. • To handle all mail, telexes, messages, packages, flowers, gifts and other items for guests. • To relocate guests to another hotel of the same standard when all our rooms are sold out. • To verify rooms’ status from Housekeeper's discrepancy report. • To grant credit and process credit cards according to company policies and procedures. • To post outlet charges which are not updated to the room accounts as soon as they are received. • To receive and post to the appropriate folio all cash received in payment of room accounts. • To have proper records and post to the appropriate folios all payments of room accounts. This includes credit card charges, city ledger charges and cash. • To assign safety deposit boxes to guests and observe proper procedure on key control as well as entry and release of boxes. • To carry out foreign currency transactions according to established procedures and policies. • To checkout guests. • To be discreet when giving guest's names and room numbers over the counter or in telephone conversations. • To perform other related duties as assign by the immediate supervisor.